Learning Experience Developer

The Learning Experience Developer is responsible for developing engaging, high-quality learning solutions that support employee performance across the bank. This role develops blended learning solutions including, but not limited to, e-learning, video content, virtual instructor-led training, microlearning, in-person instructor-led training, online resource centers, and on-demand performance support as indicated by the performance need. The role may focus more on digital learning development or blended learning solutions depending upon team needs. This role blends excellent learning development skills to create interactive, learner-centered experiences aligned with business goals and regulatory requirements with essential instructional design experience. The position requires basic project and time management skills. The Learning Experience Developer works with the Instructional Designer and other Learning Experience Developers in developing learning solutions and keeping learning content current and aligned with policies and procedures. Works collaboratively on initiatives with the Learning & Development team that may go beyond the scope of learning development and involve virtual facilitation and assignment of learning via LMS (Workday Learning). Responsible for maintaining knowledge of instructional technologies by attending workshops, classes on training, reviewing training publications, and networking.

What you will do:

Learning Development & Design:

• Develops interactive eLearning courses using adult learning principles and instructional design best practices. Incorporate multimedia elements as appropriate to enhance learner engagement.
• Under administrative direction, designs learning solutions to support performance needs.
• Develops learning materials including microlearnings, video demonstrations, reference tools, job aids, quick reference guides, electronic performance support (i.e. WalkMe), and level II-III evaluation instruments as indicated by the overall learning solution.
• Develops instructor-led training content including facilitator guides, participant guides, training decks, and learning activities.
• Collaborates with other Developers and Instructional Designers in creation of comprehensive curriculums including prerequisites, scaffolding of learning, multi-modal delivery, adaptive learning paths, and certificate logic.
• Develops compliance eLearnings, meeting legal and regulatory requirements.
• Develops required eLearnings regarding Human Resources policy administration and corporate decisions affecting bank culture and mission.
• Facilitates pilot of instructor-led developed content, and/or trains-the-trainer to facilitate developed content.
• Develops storyboards, scripts, and course prototypes.
• Under administrative direction, constructs feedback instruments to evaluate training results and measure success.

Learning Deliverable Continuous Review & Improvement:

• Regularly reviews and maintains training materials to keep them current.
• Works with team in evaluating training effectiveness using learner feedback, assessments, and performance data.
• Assists with reviewing vendor developed content with digital learning deliverables are outsourced.
• Updates and improves learning deliverables based on formative and summative evaluations and other performance data.
• Administrative & Cross-Functional Tasks
• Upon request, runs completion and other necessary reports on learnings from Workday in response to Audit, Legal, or Business Line requests.
• Works with L&D team in the creation and administration of learning campaigns for the assignment of bank wide annual mandatory training.
• Supports delivery of employee onboarding virtual orientation classes.
• Acts as one of the facilitators of VILT learning deliverables of developed learning solutions.
• Performs all other duties as assigned by direct supervisor or Head of Learning & Development.

Project Management & Collaboration:

• Partners with subject matter experts from all business lines of the company (e.g. Retail, Lending, Operations, Information Security) to translate complex content into digestible learning experiences and ensure developed materials are applicable and relevant.
• Works with Audit, Compliance, and Legal to ensure developed materials meet required compliance, regulatory, and legal standards.
• May participate as a member of project teams and attend regular meetings to support new product introduction, process, and technology innovation to ensure training programs are developed and ongoing resources are in place for employees.

Learning Technology:

• Implements and maintains learning content in LMS (Workday Learning).
• Works with system administrator on implementation of new technology and integration with Workday Learning.
• Travel Required 0-10 %.

Who you are:

• 4 Year Bachelor's Degree in Instructional Design or Technology, Education Technology, Curriculum and Instruction, Human Performance Technology/Improvement, or equivalent required.
• 3 years minimum of Experience or equivalent combination of education and experience required.
• Instructional Design or Learning Technology specific certifications from ATD or equivalent beneficial but not required.
• Certifications in Microsoft, Adobe, and/or Learning Content Development software beneficial but not required.

Learning Content Development:

• Expertise in building engaging learning content across modalities, including digital, instructor-led, and other synchronous and asynchronous formats.
• Skilled in using digital learning content creation tools such as Adobe Captivate, Camtasia, Vyond, and Articulate Storyline.
• Expertise in developing learning deliverables aligned with performance objectives and business outcomes.
• Applied knowledge in effectively using technology, including PowerPoint, Adobe Creative Suite, and Webex in the design of facilitated training deliverable.
• Applied knowledge in effective creation of engaging and performance-based learning activities.
• Skilled in creating facilitator guides, participant guides, and other necessary learning material for effective instructor-led learning deliverables.
• Strong visual design and storytelling skills and proficiency in creating multimedia elements (video, graphics).
• Experience in creating job aids, quick reference guides, and/or digital knowledge resources.
• Skilled in creation of comprehensive curriculums that effectively leverage different modalities based on performance need.
• Expertise in developing interactive learning experiences (learner journeys, branching, simulations, scenario-based learning, adaptive learning).
• Applied knowledge of graphic design for learning (C.R.A.P., cognitive load, color theory, typography).
• Practiced in the development and use of microlearning and modular content as part of learning solutions and curriculum design.
• Experience in applying accessibility standards (WCAG).
• Applied knowledge in gamification and game-based learning as applied in professional learning.
• Working knowledge of applying “learning in the flow of work” and performance support tools such as WalkMe.
• Working knowledge of AI in Learning (Copilot or similar).

Learning Science and Design Models:

• Skilled in the application of adult learning theories (Andragogy, Constructivism, Cognitivism, Connectivism, Experiential Learning, Social Learning Theory, Transformative Learning).
• Experience applying Instructional Design process models (ADDIE, SAM, Dick & Carey Instructional Systems, Rapid Prototype Development, Agile).
• Experience using Instructional Design frameworks (Bloom’s Taxonomy, Gagne’s Nine Events of Instruction, Merrill’s First Principles of Instruction, ARCS Model, Design Thinking).
• Practiced in applying Kirkpatrick’s Four Levels of Training Evaluation.

Learning Facilitation:

• Experienced in innovative, creative, and engaging facilitation of learning experiences.
• Applied knowledge of best practices for facilitation for adult learners.
• Proficiency in creating learning materials (learning activities, facilitator/participant guides, job aids, quick reference guides, and performance support).
• Applied working knowledge of learning program design and how instructor-led training contributes to the overall effectiveness of learning solutions.
• Experience contributing substantially to learning content design and curriculum development.
• Working knowledge of training others on best practices in facilitation of developed learning content (Train-the-Trainer).

Technology and Data.

• Expertise in standard eLearning publication formats (SCORM, HTML5, xAPI).
• Experience in using LMS (Workday Learning preferred).
• Familiarity with publication and maintenance of multimedia on SharePoint.
• Experience in producing and using learning data reports to measure learning impact and improve learning deliverables.

Business and Consulting Skills:

• Ability to work collaboratively with cross functional teams.
• Proficient in partnering and communicating with SMEs from a variety of backgrounds, departmental expertise, and management levels.
• Able to balance multiple development projects at once and cope with pressure resulting from development responsibilities and meeting required deadlines and reporting requirements.
• High level of accuracy and great attention to detail.
• Able to work effectively with minimal supervision.
• Able to prioritize work in resource-constrained environments.
• Possess excellent human relations, communications, and business writing skills.
• Possess excellent project and time management skills.
• Exemplary motivation, enthusiasm, and professionalism.
• Consistently demonstrate tact, discretion and good judgment when handling confidential and/or sensitive information.

Financial Industry Specific:

• Must maintain awareness of applicable regulations and laws that affect learning content.
• Able to interpret policies and procedures effectively and apply them to development of learning deliverables.

ADA Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

#LI-AS1

Pay Range: $70,304. - $95,000. annually

AIP Bonus up to 10%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.

Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members

• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

• Health Savings Account with employer contribution

• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

• 401(k) and Roth 401(k) with company contribution

• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

• Supplemental Health plans, Voluntary Legal and Identity Theft Services

• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCP here.

• To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

  California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.