{"id":2859566,"url":"https://alion.io/job/med-metrix-access-coordinator-remote","title":"Access Coordinator - Remote","company":{"id":3787069,"name":"Med-Metrix","domain":"med-metrix.com","url":"https://alion.io/company/med-metrix","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":308},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T04:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T07:21:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Purpose\nThe Access Coordinator is responsible for the support and coordination of access and maintenance for users to client systems and software.\n\nDuties and Responsibilities\nSupport and coordinate access and maintenance for users to client systems and software’s\nTroubleshoot user access to the systems when issues or problems arise\nProvide new user access support to employees when needed\nProvide administrative support to the various branches of our clients\nCoordinate new user set up in all internal and external systems, including EMR, Practice Management Systems, payor websites, co-sourcing teams, etc.\nCoordinate termination of users in all internal and external systems, including portal access\nProvide weekly access/delays to management team\nConduct system access maintenance\nStay up-to-date with changes/updates from the client’s systems and educate the team to changes\nMaintain portal training documents for the practice and patient handouts\nProgram/update phone system, extension, voicemail, forwarding and troubleshoot issues.\nDocument and track company systems and computer equipment support issues that you assist with to identify recurring issues or issues that are system wide.\nMaintain a tracking list of new employees receiving access to client systems they are set up with\nAssist with support requests tickets from the end users for access issues - this includes opening tickets and being the primary contact for the ticket as well as troubleshooting the issue and keeping managers/providers up to date on progress or next steps throughout the process \nAnswer phones and triage calls appropriately\nProvide coverage when needed\nOther duties as assigned \nUse, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards\nUnderstand and comply with Information Security and HIPAA policies and procedures at all times \nLimit viewing of PHI to the absolute minimum as necessary to perform assigned duties \nQualifications\nHigh school diploma or equivalent required\n2-3 years of relevant administrative support experience including answering calls experience\nAdministrative experience in Medical Office environment preferred\nMedium to Advanced skill level in Microsoft Word, Excel and Outlook\nStrong ethics and the ability to handle highly sensitive information with discretion and confidentiality\nAbility to navigate the internet proficiently\nStrong interpersonal skills, ability to communicate well at all levels of the organization \nStrong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses \nHigh level of integrity and dependability with a strong sense of urgency and results oriented \nExcellent written and verbal communication skills required \nWorking Conditions\nMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. \nPhysical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.\nMental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.\nWork Environment: The noise level in the work environment is usually minimal.\n\nMed-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.","description_format":"text","description_chars":3932,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-19T15:51:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":8,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/med-metrix-access-coordinator-remote","json_url":"https://alion.io/job/med-metrix-access-coordinator-remote.json","meta":{"generated_at":"2026-10-20T11:03:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787069},"rest":"https://alion.io/mcp/rest/get_company?id=3787069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmed-metrix-access-coordinator-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmed-metrix-access-coordinator-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmed-metrix-access-coordinator-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/med-metrix-access-coordinator-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmed-metrix-access-coordinator-remote"}]}