{"id":2154510,"url":"https://alion.io/job/med-metrix-operations-manager-scheduling","title":"Operations Manager - Scheduling","company":{"id":3787069,"name":"Med-Metrix","domain":"med-metrix.com","url":"https://alion.io/company/med-metrix","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2127},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-28T16:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T19:47:53Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Purpose\nThe Operations Manager - Scheduling will ensure that the department is consistently providing quality service to all customers. The Operations Manager will consistently explore opportunities to improve efficiencies and the overall productivity.\n\nDuties and Responsibilities\nResolves escalated customer service issues by working closely with the supervisor and customer service representative. Initiates cross-departmental communication and coordination to escalate and resolve customer issues\nMonitors calls to observe customer service representatives’ demeanor, technical accuracy, and conformity to company policies; provides feedback as needed\nDetermines, monitors and analyzes productivity levels of customer service team\nMotivates the team, drives morale, provides coaching and assistance to call center agents on an ongoing basis\nImplements new working procedures in the operation process\nReviews, approves, and delivers employee evaluations\nConducts interviews and selects optimal candidates\nEnsures compliance of all company policies. Manages escalated disciplinary/personnel issues accordingly. Communicates with HR.\nEstablishes, monitors and drives a variety of call center metrics to meet departmental goals and service levels. Prepares daily and monthly call center reports for executive team.\nAnalyzes needs of the call center and coordinates resources accordingly, including training programs to ensure team members have the skills and knowledge to meet customer service needs\nContinuously work to identify areas of improvement and initiate positive changes to increase customer satisfaction and employee productivity\nEnsures confidentiality is maintained through adherence of HIPAA and PHI Guidelines\nEnsures implementation of policies and procedures necessary to comply with federal, state, and third-party regulations which govern billing and collection activities for physician services\nCarries out management responsibilities in accordance with the organization's policies and applicable laws\nUse, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards\nUnderstand and comply with Information Security and HIPAA policies and procedures at all times\nLimit viewing of PHI to the absolute minimum as necessary to perform assigned duties\nQualifications\nBachelor’s degree (B. A.) or equivalent, three to five years related experience, or equivalent combination of education and experience\nAt least 2 years of managerial experience\n2 - 5 years of experience with Scheduling\nHighly preferred Experience: Authorization, Insurance Verification, and Eligibility\nExperienced with Business-to-Customer inbound call center experience\nKnowledge of Payor/Insurance Benefits\nProficiency in NextGen, Epic and Athena\nProficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs\nExcellent interpersonal and organizational skills\nStrong leadership, independent thinking and decision-making skills\nExcellent oral and written communication skills\nAbility to prioritize responsibilities\nStrong customer service skills with the ability to manage difficult situations/customers while remaining patient and professional\nWorking Conditions\nPhysical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.\nMental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.\nWork Environment: The noise level in the work environment is usually minimal.\n\nMed-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.","description_format":"text","description_chars":4195,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-09T06:22:58Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.9,"age_days":13,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/med-metrix-operations-manager-scheduling","json_url":"https://alion.io/job/med-metrix-operations-manager-scheduling.json","meta":{"generated_at":"2026-10-12T21:00:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787069},"rest":"https://alion.io/mcp/rest/get_company?id=3787069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmed-metrix-operations-manager-scheduling"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmed-metrix-operations-manager-scheduling"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmed-metrix-operations-manager-scheduling"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/med-metrix-operations-manager-scheduling\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmed-metrix-operations-manager-scheduling"}]}