{"id":3934981,"url":"https://alion.io/job/medallia-senior-platform-engineer-build-run","title":"Senior Platform Engineer, Build & Run","company":{"id":171863,"name":"Medallia","domain":"medallia.com","url":"https://alion.io/company/medallia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Ansible","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Blue-Green Deployment","optional":false},{"name":"Cassandra","optional":false},{"name":"Claude Code","optional":false},{"name":"CloudFormation","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"GitOps","optional":false},{"name":"Helm","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false}],"status":"closed","first_seen_at":"2026-11-07T17:50:15Z","employer_posted_date":null,"last_verified_at":"2026-11-08T12:20:30Z","board_verified":false,"closed_at":"2026-11-08T12:20:30Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Medallia is hiring a Senior Platform Engineer to build and operate its platform with an engineering-led, SRE approach. The role focuses on production automation, platform lifecycle ownership across Kubernetes, cloud, and on-prem environments, troubleshooting, infrastructure and database hygiene, and incident response.\n\nResponsibilities\nBuild automation and tooling that eliminates manual ops work, not scripts that patch over problems\nUse AI coding assistants and agentic workflows as a core part of your daily engineering, not a novelty\nOwn platform lifecycle: provisioning, deployment (canary, blue/green, rollout), scaling, and decommissioning across Kubernetes, cloud, and on-prem\nTroubleshoot full-stack production issues, from database to API to infra\nDrive database and infrastructure hygiene: cloning, migration, decommissioning, orphan cleanup, without breaking production\nSit in the on-call rotation and own escalations end to end\nMove fast without cutting corners. Meticulous execution under time pressure is the job, not the exception\n\nSkills\n5+ years in SRE, software development, or platform engineering, with real hands-on coding, not just scripting glue\nDemonstrated development experience: can build, review, and ship production code independently\nEither operating with fluency or attitude to learn and blend with AI-assisted coding and agentic tools (Claude Code, Cursor, Copilot, or equivalent) as part of how you build, not a side experiment\nDemonstrated Kubernetes experience: deployments, Helm, GitOps, canary/blue-green releases\nCloud platform experience in at least one AWS or OCI\nDemonstrated understanding of system architecture: databases, message queues, load balancing, auto-scaling, caching, API layers\nComfortable owning both the \"build it\" and \"run it\" sides of the platform\nIncident and change management experience in customer-facing production environments\nDemonstrated scripting/dev language experience: Python and Go\nProven ability to multitask across incidents, builds, and strategic work without dropping any of them\nExperience with IaC (Terraform, Ansible, CloudFormation)\nRelational and NoSQL DB ops (PostgreSQL, Cassandra, MongoDB), including migration/cloning workflows\nCI/CD ownership (Jenkins, ArgoCD)\nTrack record leading cross-team technical initiatives\nSecurity fundamentals: secrets management, SSL/cert lifecycle\n\nBenefits\nMedical, dental, and vision benefits; 401(k); short-term and long-term disability; life and AD&D insurance; statutory leaves; paid parental leave; and paid holidays. Benefits and eligibility may vary by location and role.\nHybrid role, 3 days per week onsite.\n\nCompany Overview\nMedallia provides SaaS platform focused on customer experience management. It is a sub-organization of Thoma Bravo. It was founded in 2001, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.medallia.com.\n\nCompany H1B Sponsorship\nMedallia has a track record of offering H1B sponsorships, with 8 in 2026, 17 in 2025, 22 in 2024, 43 in 2023, 57 in 2022, 48 in 2021, 55 in 2020. Please note that this does not guarantee sponsorship for this specific role.","description_format":"text","description_chars":3168,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics","Survey & Forms Software"],"lifecycle":[{"event":"open","at":"2026-11-08T06:20:10Z"},{"event":"close","at":"2026-11-08T12:20:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 12 · green card filings: 6","filings_12m":12,"filings_prev_12m":19,"green_card_filings_12m":6,"median_offered_wage_usd":164167,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":10}],"liveness":null,"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/medallia-senior-platform-engineer-build-run","json_url":"https://alion.io/job/medallia-senior-platform-engineer-build-run.json","meta":{"generated_at":"2026-11-10T20:01:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11973,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171863},"rest":"https://alion.io/mcp/rest/get_company?id=171863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedallia-senior-platform-engineer-build-run"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedallia-senior-platform-engineer-build-run"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedallia-senior-platform-engineer-build-run"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medallia-senior-platform-engineer-build-run\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedallia-senior-platform-engineer-build-run"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3934981}},{"tool":"search_jobs","arguments":{"company":"medallia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3934981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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