{"id":3900446,"url":"https://alion.io/job/medely-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":179532,"name":"Medely","domain":"medely.com","url":"https://alion.io/company/medely","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":58000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-06T23:55:59Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T02:49:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Company\nMedely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.\nAs a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.\nJoin us in our mission to transform the healthcare staffing industry and improve patient lives!\nThe Role\nMedely helps healthcare facilities find the clinicians they need to provide consistent, high-quality patient care. As an Associate Customer Success Manager (Scale), you’ll help outpatient and post-acute facilities across the country get lasting value from our platform.\nYou’ll manage a high-volume portfolio and use customer insights, thoughtful outreach, and scalable programs to strengthen engagement and retention. You’ll help customers overcome common challenges, reconnect with the platform, and make the most of Medely’s tools. Along the way, you’ll help us spot emerging needs and improve how we support customers at scale.\nThis is an opportunity to build your Customer Success skills while making a meaningful contribution to a team using technology to address real healthcare staffing challenges.\nThe Impact You’ll Make:\nHelp customers stay engaged: Monitor account activity and health signals, then reach out with relevant guidance when a customer needs support or could benefit from renewed engagement.\n\nMake customer education easy to access: Help create and deliver useful communications, webinars, resources, and automated programs that show customers how to get more from Medely.\n\nSupport retention and growth: Recognize signs of risk or changing staffing needs, take action where you can, and connect customers with the right internal partners.\n\nBring customer needs back to the team: Identify recurring questions and platform challenges, and share clear feedback with Product and other teams.\n\nLearn from the results: Track engagement, account health, and campaign performance to understand what’s working and help improve our approach.\n\nWhat Success Looks Like\nYou’ll help customers remain active and engaged, contribute to retention and re-engagement, and make it easier for facilities to get value from Medely. You’ll also help the team recognize at-risk accounts, surface growth opportunities, and build more effective ways to support customers at scale.\nWhat You'll Bring\nA minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.\n\nA genuine interest in helping customers solve problems and get more value from a product or service.\n\nComfort reviewing data, spotting patterns, and using what you learn to prioritize your work.\n\nClear, thoughtful written and verbal communication skills - helping customers get more value from Medely.\n\nStrong organization and follow-through across multiple accounts and priorities.\n\nCuriosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.\n\nA collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner.\n\nThe flexibility to balance consistent programs with customer needs that require individual attention.\n\nCompensation: $84,000- $93,000 OTE (base + commission at plan).\nWhy Medely: Benefits & Perks\nCompetitive Compensation: Based on experience and performance\n\nLong-term Incentives: 401k\n\nHealthcare Benefits: Full suite of benefits including medical, dental, and vision insurance\n\nFlexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO\n\nPaid parental leave\n\nPurpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!\n\nOwnership: Drive meaningful business impact on a team you’ll help build and define!\n\nRemote: Work in a digital environment with all the tools to achieve your work as though you were in the office!\n\nWe're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.\nWork location is flexible if approved by Medely.\nMedely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.\nWe are an E-Verify company.","description_format":"text","description_chars":5005,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Healthcare Staffing"],"lifecycle":[{"event":"open","at":"2026-11-07T00:34:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/medely-associate-customer-success-manager","json_url":"https://alion.io/job/medely-associate-customer-success-manager.json","meta":{"generated_at":"2026-11-10T04:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179532},"rest":"https://alion.io/mcp/rest/get_company?id=179532"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedely-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedely-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedely-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medely-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedely-associate-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3900446}},{"tool":"search_jobs","arguments":{"company":"medely.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3900446},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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