{"id":1066054,"url":"https://alion.io/job/medfarsolutions-operations-coordinator-technical-support","title":"Operations Coordinator - Technical Support","company":{"id":720383,"name":"MEDFAR Clinical Solutions","domain":"medfarsolutions.com","url":"https://alion.io/company/medfarsolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":124},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-14T18:52:08Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-03T00:30:36Z","board_verified":false,"closed_at":"2026-10-03T00:30:36Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte’s prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success. Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030.\n Reporting to the National Director of Client Services, you will join our Technical Support team and play a key role in driving operational excellence across the department.\nAs a Technical Support Operations Coordinator, you will be responsible for improving operational processes, monitoring departmental performance, and supporting the tools and systems that enable our Technical Support team to succeed. Working cross-functionally, you will help optimize workflows, improve service quality, and contribute to continuous improvement initiatives across the organization.\nThis role offers the opportunity to develop deep expertise in MYLE, our internal processes, and the operational side of customer support while making a meaningful impact on the team's performance.\nMain Responsibilities\nConfigure and maintain the tools used by the Technical Support department.\nDocument, update, and communicate departmental procedures and operational documentation.\nIdentify operational gaps and recommend process improvements and workflow optimizations.\nProvide recommendations to improve departmental efficiency and performance.\nCompile, analyze, and present individual and departmental performance metrics.\nMaintain operational dashboards and reporting.\nPrepare call volume, email volume, and workforce forecasting.\nContribute to budget planning and performance tracking.\nSupport ISO, quality assurance, and continuous improvement initiatives.\nPrepare reports and presentations for leadership.\nParticipate actively in cross-functional meetings.\nTrain and onboard new employees on departmental procedures, systems, and tools.\nProvide operational support by answering calls and emails when required.\nPerform other related duties as assigned.\nWorking Conditions\nContract: Permanent, full-time (40 hours per week)\nWorking model: Hybrid\nCandidates must reside in the province of Quebec.\nFluency in French and English is required for the role\n College diploma (DEC) or university degree in a related field.\n3-5 years of experience in technical support, customer support, or an operations-focused role.\nStrong Salesforce knowledge (power user experience is a significant asset).\nExperience with generative AI tools (ChatGPT, Claude, etc.) and AI automation platforms.\nStrong proficiency with Windows environments, Google Workspace, and office productivity tools.\nExcellent analytical, problem-solving, and process improvement skills.\nStrong written and verbal communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExcellent organizational skills and attention to deadlines.\nResults-oriented team player with a proactive mindset.\nFull professional proficiency in both French and English (written and spoken).\n Remote work and flexibility\nRRSP contribution\nHealthcare insurance from day one\nPaid time off: 3 weeks\nAn onboarding program to help you get familiar with our environment and the digital healthcare field\nAll IT equipment is provided, with additional gear if needed\nInternal growth opportunities (promotions, internal mobility)\nSupport from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being\nA company culture focused on transparency, collaboration, and innovation\nJoin a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally.\nWith offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. \nAt MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.\nMEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.\nTo better understand the self-identification process, please consult this guide.","description_format":"text","description_chars":5373,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-09-19T17:52:35Z"},{"event":"close","at":"2026-10-03T00:30:36Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/medfarsolutions-operations-coordinator-technical-support","json_url":"https://alion.io/job/medfarsolutions-operations-coordinator-technical-support.json","meta":{"generated_at":"2026-10-08T00:53:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1460,"day_limit":5000,"remaining_today":3540,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720383},"rest":"https://alion.io/mcp/rest/get_company?id=720383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedfarsolutions-operations-coordinator-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedfarsolutions-operations-coordinator-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedfarsolutions-operations-coordinator-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medfarsolutions-operations-coordinator-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedfarsolutions-operations-coordinator-technical-support"}]}