{"id":3061287,"url":"https://alion.io/job/medgrocer-it-support-lead-makati","title":"IT Support Lead | Makati","company":{"id":50111,"name":"MedGrocer","domain":"medgrocer.com","url":"https://alion.io/company/medgrocer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":60000,"currency":"PHP","period":"month","gross":true,"usd_annual":11448},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-07T05:57:11Z","employer_posted_date":null,"last_verified_at":"2026-10-07T05:57:11Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.\n\nThe IT Support Lead leads the daily operations of the IT team, driving technical execution and ensuring system uptime. This role is crucial for providing hands-on technical guidance and managing the internal support systems that allow our clinicians and staff to serve patients without interruption.\n\nWhy Join MedGrocer?\n\nYou will have the autonomy to refine technical workflows and spearhead operational IT projects that enhance your management skills in a fast-paced environment. You ensure the stability of the digital tools that enable us to deliver medicine-as-a-service, directly impacting our ability to serve patients effectively.\n\nKey Responsibilities\n\n Supervise daily IT operations, including network stability, hardware maintenance, and helpdesk support for all staff.\n\n Manage the deployment and configuration of company hardware and software to ensure operational readiness across all departments.\n\n Guarantee system security by overseeing regular backups, software updates, and adherence to internal data privacy policies.\n\n Lead the implementation of technical standard operating procedures to improve hardware lifecycle management and team efficiency.\n\n Coordinate with external service providers and vendors to ensure timely resolution of technical issues and procurement of equipment.\n\nPerks and Benefits\n\n Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.\n\n Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.\n\n Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.\n\n Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.\n\n Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.\n\nApplication Process\n\nOur application process typically takes one to three weeks, depending on your availability and progress:\n\nStep 1: Submit your application form and complete the online assessment within seven days. Results are shared in one to three business days.\n\nStep 2: Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:\n\nInitial Assessment\n\n 8:00 AM - 10:00 AM: Onsite Assessment\n\nSupplementary Assessment (as needed)\n\n 10:00 AM – 12:00 PM: HR Panel Interview\n\n 12:00 PM – 1:00 PM: Lunch Break\n\n 1:00 PM – 4:00 PM: One-on-One Interviews\n\n 4:00 PM – 5:30 PM: CEO Forum\n\nStep 3: Final review and background checks occur within three business days. Additional interviews may be requested.\n\nStep 4: Receive final results within five to seven business days.\nQualifications\n\n Bachelor's degree in Information Technology, Computer Science, or a related field.\n\n A minimum of 2 years of experience in an IT supervisory or management role.\n\n Strong proficiency in network administration, hardware troubleshooting, and Google Workspace management.\n\n Proven ability to lead a technical team and manage multiple operational tickets and projects simultaneously.\n\n Must be willing to work onsite in Makati City.","description_format":"text","description_chars":3647,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-22T06:40:42Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.802,"p_room":0.75,"age_days":24,"expected_fill_days":28,"reasons":["seen:24","velocity","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":11448,"is_top_pay":false},"html_url":"https://alion.io/job/medgrocer-it-support-lead-makati","json_url":"https://alion.io/job/medgrocer-it-support-lead-makati.json","meta":{"generated_at":"2026-11-01T04:56:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50111},"rest":"https://alion.io/mcp/rest/get_company?id=50111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedgrocer-it-support-lead-makati"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedgrocer-it-support-lead-makati"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedgrocer-it-support-lead-makati"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medgrocer-it-support-lead-makati\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedgrocer-it-support-lead-makati"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3061287}},{"tool":"search_jobs","arguments":{"company":"medgrocer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3061287},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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