MCR Operator

JOB PURPOSE

The MCR Operator supports the operation of the Private Leadership Channel by carrying out day-to-day content handling and playback activities. The role focuses on executing approved content schedules, updating channel content as instructed, and assisting with the preparation and delivery of media materials. The MCR Operator follows established procedures to ingest media files, retrieve content from archives, and support live and recorded broadcasts. The role works closely with team members, local broadcasters, and the Media Centre to ensure content is available and played correctly.

The role holder operates under supervision, responds to requests from Leadership or senior team members, and ensures all tasks are completed in line with company policies, procedures, and technical guidelines.

Key Focus Area

                                                    Key Accountabilities

General Responsibilities

·     Operate Master Control Room (MCR) systems and the Private Leadership Channel in accordance with approved schedules and operating procedures.

·     Support the Private Archive Management Executive and the Private Content Planning team by requesting and receiving approved content for the Private Channel when instructed.

·     Assist in collecting basic operational data and preparing supporting documents for monthly KPI reporting, under the guidance of the Section Head – Master Control Room and Archive.

·     Monitor channel output and report technical or content issues to senior team members.

Follow all established workflows, technical standards, and business policies while performing assigned duties.

Develop Private channel 

Content

·     Play out approved news recordings and information on the Private Channel as instructed, ensuring correct routing and transmission to Leadership.

·     Retrieve approved video content from archives or new sources and perform basic edits and updates following provided guidelines.

·     Update and maintain the daily playlist according to the approved schedule, including setting up an 8-hour playback loop.

·     Switch Private Channel content in response to ad-hoc requests and live events, under the direction of senior team members.

·     Support live event streaming when requested, including operating pre-set graphics overlays.

·     Ingest media files from memory cards provided by the News Center, ensuring correct file naming, metadata entry, and technical compliance.

·     Carry out live ingest of event feeds and mobile news gathering footage according to established workflows.

·     Coordinate with local broadcasters’ transmission rooms to send, receive, and record scheduled video news feeds in a timely manner.

·     Retrieve archived content, perform basic editing and transcoding, and deliver files to internal or external requestors using approved delivery methods.

·     Record events and provide recordings within agreed timelines.

·     Carry out basic voice-over and audio recordings in the studio using ProTools, including simple mixing and audio clean-up.

·     Assist with basic editing of live video feeds during ingest to support the News Center and other internal requestors.

Operate the Private Channel

·     Carry out internal and external video feed routing based on approved requests and predefined routing configurations.

·     Monitor assigned video feeds and channels during shifts and report any issues or irregularities to senior technical staff.

·     Respond to internal and external requests during assigned working hours, in line with shift schedules and escalation procedures.

·     Support live events at GDMO by operating studio and conference room equipment, including cameras, basic vision switching, microphones, and audio equipment, under supervision.

Monitor channel playout during shifts to ensure continuous transmission and escalate any disruptions or technical faults promptly to minimize downtime.

Experience Required

Functional Experience

1-3 years of relevant experience in a similar role

Leadership/Supervisory

·     A minimum of 1 year working in a team

Education and Qualification Required

·     High school certificate or equivalent experience

Key Performance Indicators

·     Content growth in archive system (%)

·     Successful tagging for retrieval of content across the archive system (%)

·     Successful sharing of archived content with external entities (%)