{"id":2483696,"url":"https://alion.io/job/mediaalpha-client-success-manager","title":"Client Success Manager","company":{"id":679250,"name":"MediaAlpha","domain":"mediaalpha.com","url":"https://alion.io/company/mediaalpha","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:19:40Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T11:13:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more.\nHybrid: In-office Tuesday / Wednesday / Thursday\nMediaAlpha is growing in the Agent Lead Marketplace, where insurance agents can buy consumer leads through our transparent, efficient platform. To help maintain and grow our agent lead business, we are looking for a Client Success Manager. Reporting to the Director of Client Success, you will be responsible for maintaining and growing your own book of business.\nObjectives of this Role\nRepresent MediaAlpha’s agent team, starting with a comprehensive understanding of our target agents and our lead platform\nMaintain and grow a book of business\nBe an extension of your agents’ teams by taking on the role of a trusted consultant\nConsistently look for ways to improve the MediaAlpha for Agents experience by soliciting constructive feedback and clearly communicating actionable items and ideas to internal teams\nHelp grow the MediaAlpha agent business by increasing spend and soliciting referrals from existing agents\nKey Responsibilities\nSet up new agent accounts and integrations.\nOnboard new agents within 24 hours of assignment.\nConduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business.\nOptimize and expand accounts to meet quarterly growth targets.\nMonitor agent lead return rates and account balances.\nMaintain and update Salesforce reports and dashboards.\nAnalyze MediaAlpha platform data to identify optimization opportunities.\nCollaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business.\nRequired Qualifications & Skills\nBachelor’s degree required.\n2-3 years of Client Success experience preferred.\nStrong relationship-building skills and a client-focused mindset.\nProficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace.\nReceptive to feedback and eager to learn and improve.\nExcellent verbal and written communication skills.\nAbility to work independently and as part of a team.\nCollaborative spirit-willing to support colleagues and celebrate team successes.\nGoal-oriented with a strategic mindset, contributing to both individual and team success.\nCompensation & Benefits\nWe are excited to offer a competitive base pay range of $60,000 to $65,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:\nAnnual bonus program and participation in our Restricted Stock Unit program\n100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner\n100% employer-paid long-term disability and life insurance\n401(k) retirement plan with matching contributions to help you plan for your future\nOpen Paid Time Off policy with a birthday day off and 11 holidays \nProfessional development reimbursement along with a subscription to Masterclass\nCell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App\n100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver \nDog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement\nDiversity, Equity, and Inclusion\nMediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change. \nFair Chance\nMediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local \"Fair Chance\" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at  or (213) 316-6256.","description_format":"text","description_chars":4335,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Life insurance","Parental leave","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-13T23:38:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/mediaalpha-client-success-manager","json_url":"https://alion.io/job/mediaalpha-client-success-manager.json","meta":{"generated_at":"2026-10-15T13:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679250},"rest":"https://alion.io/mcp/rest/get_company?id=679250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmediaalpha-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmediaalpha-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmediaalpha-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mediaalpha-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmediaalpha-client-success-manager"}]}