{"id":3535291,"url":"https://alion.io/job/medianews-group-tech-support-ii","title":"Tech Support II","company":{"id":17450,"name":"MediaNews Group","domain":"medianewsgroup.com","url":"https://alion.io/company/macomb-daily","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Denver, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:24:36Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-30T17:24:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary:\nThis position provides technical support for complex hardware, operating system, and application issues across the Company. This includes in-depth troubleshooting and resolution for PC desktops, PC laptops, Mac desktops, Mac laptops, printers, and various desktop operating systems and core business applications. This role is responsible for resolving escalated user issues, performing specialized equipment setups, and contributing to infrastructure maintenance.\nAlthough this is a remote position, candidates must reside in CO, IL, PA, or MN.\nWhat you will do:\nProvide technical support to employees via phone, chat, and in person, and serve as an escalation point for Level 1 support\nRespond in a timely manner to emergency and escalated incidents\nResolve complex hardware and software issues, including application failures, network connectivity problems, and operating system configuration issues\nConfigure, deploy, and support computer and equipment setups for various positions, including new employees\nManage and document help desk tickets in the ticketing system, ensuring detailed notes on troubleshooting steps and resolutions\nContribute to and help maintain the knowledge base\nPerform proactive system maintenance, including advanced software patching, system imaging, and in-depth virus and malware removal\nKeep up to date with new technologies and changes in hardware, software, and enterprise operating systems supported by the company, often participating in pilot programs\nEnsure security and maintain compliance with relevant policies, laws, and regulations\nProvide in-depth support for Windows OS, macOS, and core business applications\nWhat you will bring:\nAdvanced IT troubleshooting skills across a variety of desktops, laptops, and Apple products\nTroubleshooting skills in support of manufacturing technologies\nStrong customer service skills with the ability to manage stressful, complex support situations while maintaining professional communication\nSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP) as they relate to desktop support and connectivity issues\nExperience with advanced PC and Mac setup, system imaging, profile migration, and in-depth printer diagnostics and repair\nExcellent analytical and problem-solving skills, with the ability to identify root causes and implement lasting solutions\nIntermediate hardware diagnostic and repair skills, including component replacement, firmware updates, and data recovery techniques\nFamiliarity with the administration and advanced use of help desk ticketing systems and remote support tools\nExperience with Active Directory user and computer object management (e.g., Group Policy troubleshooting, user creation/modification)\nAssociate degree, relevant certifications or equivalent experience required\n3-5 years of IT/tech support experience\nBenefits and Compensation:\nThe salary range is $65,000 - $85,000 + cell phone stipend. Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility). Please click the following link for more detailed information: www.mymedianewsgroup.com\nWho we are:\nAt MediaNews Group, our employees are our greatest asset. MediaNews Group (MNG) was established in 1985 and has over 4,000 employees nationwide including subsidiaries and other corporate affiliates. There are more than 100 different brands within our portfolio. In addition to our print products, we are a client-centric digital organization that brings scale, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, our suite of products, including Adtaxi, helps advertisers solve complex marketing challenges with custom, performance-driven solutions. Readers turn to us for all the news and information that matters to them nationwide. Adtaxi is an exclusive program with the ability to reach 196M or 95% of the U.S. wired population that was established in 2010. Learn more at www.medianewsgroup.com.\n“4x Built In Best Places to Work Winner - 2023-2026”\nEEO Statement:\nWe are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.\nHow To Apply:\nPlease submit an online application along with your resume for this position here\nClosing Date:\nContinuous recruitment until the position is filled \nConditions of Employment:\nA full pre-employment background check will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks\n#LI-TG1 #LI-REMOTE","description_format":"text","description_chars":4933,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Minnesota","iso":null,"kind":"city"},{"name":"Colorado","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","News Agencies"],"lifecycle":[{"event":"open","at":"2026-10-30T17:24:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-10-30T20:42:31Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/medianews-group-tech-support-ii","json_url":"https://alion.io/job/medianews-group-tech-support-ii.json","meta":{"generated_at":"2026-10-30T20:42:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17450},"rest":"https://alion.io/mcp/rest/get_company?id=17450"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedianews-group-tech-support-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedianews-group-tech-support-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedianews-group-tech-support-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medianews-group-tech-support-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedianews-group-tech-support-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3535291}},{"tool":"search_jobs","arguments":{"company":"medianewsgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3535291},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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