{"id":2902095,"url":"https://alion.io/job/mediastream-it-support-engineer","title":"IT Support Engineer","company":{"id":61381,"name":"Mediastream","domain":"mediastream.co","url":"https://alion.io/company/mediastream","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T12:47:56Z","employer_posted_date":null,"last_verified_at":"2026-10-06T12:47:56Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Descripción del Puesto\nBuscamos un IT Support Engineer con una fuerte orientación al cliente y habilidades de comunicación efectivas. Deberá ser capaz de diagnosticar problemas técnicos con rapidez y ofrecer soluciones que satisfagan las necesidades de nuestros clientes. Se valorará la capacidad de trabajar en equipo, así como la disposición para aprender y adaptarse a nuevas tecnologías. La atención al detalle es fundamental para documentar cada caso de soporte de manera precisa y mantener una alta satisfacción del cliente. Un interés genuino por ayudar a los demás y la habilidad para explicar conceptos técnicos a una audiencia no técnica serán clave para su éxito en esta posición.Responsabilidades del Puesto\nProporcionar soporte técnico a los clientes por teléfono, correo electrónico y chat, identificando y resolviendo problemas.\nGuiar a los clientes a través de soluciones paso a paso, ofreciendo instrucciones claras y entendibles.\nDiagnosticar y resolver problemas de hardware, software y conectividad, colaborando con otros equipos internos.\nDocumentar detalladamente cada caso de soporte, describiendo el problema, las soluciones aplicadas y los resultados obtenidos.\nMonitorear y mantener un alto nivel de satisfacción del cliente, asegurando la resolución oportuna de problemas.\nColaborar con el equipo de desarrollo para identificar problemas recurrentes y proponer mejoras en los productos basadas en la retroalimentación de los clientes.\nParticipar en la creación de recursos de autoayuda, como guías y tutoriales, para empoderar a los clientes a solucionar problemas por sí mismos.\nMantenerse actualizado sobre las últimas actualizaciones de productos y tecnologías para ofrecer el mejor nivel de soporte posible.\nContribuir a un ambiente de trabajo positivo y colaborativo en el equipo de soporte técnico.\nPerfil Deseable\nSe valorará experiencia con herramientas de gestión de tickets, conocimiento en redes informáticas y sistemas operativos, así como alguna noción sobre tecnologías de streaming. Aunque no es imprescindible. El dominio de otros idiomas puede ser una ventaja en nuestra diversa base de clientesBeneficios\nOfrecemos un ambiente de trabajo dinámico y colaborativo, con oportunidades de desarrollo profesional. Además, brindamos acceso a capacitaciones y actualizaciones constantes sobre nuevas tecnologías y productos. Como parte de Mediastream, tendrás la oportunidad de contribuir a la cultura de innovación que nos caracteriza y disfrutar de un ambiente inclusivo y de apoyo.","description_format":"text","description_chars":2521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Media & Entertainment","Content Creation","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-20T06:46:29Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.692,"p_room":0.9,"age_days":21,"expected_fill_days":41,"reasons":["seen:21","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/mediastream-it-support-engineer","json_url":"https://alion.io/job/mediastream-it-support-engineer.json","meta":{"generated_at":"2026-10-29T03:54:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61381},"rest":"https://alion.io/mcp/rest/get_company?id=61381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmediastream-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmediastream-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmediastream-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mediastream-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmediastream-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2902095}},{"tool":"search_jobs","arguments":{"company":"mediastream.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2902095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}