{"id":3273075,"url":"https://alion.io/job/mediatel-customer-service-supervisor-contact-center","title":"Customer Service Supervisor, Contact Center","company":{"id":815195,"name":"Mediatel","domain":"mediatel.gr","url":"https://alion.io/company/mediatel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":150},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T07:35:30Z","employer_posted_date":null,"last_verified_at":"2026-10-26T07:35:30Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Customer Service Supervisor, Contact Center\n\nΗ Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υπηρεσιών Contact Center, αναζητά έμπειρο, δυναμικό και επικοινωνιακό Customer Service Supervisor (Inbound/Outbound), για το τμήμα εξυπηρέτησης πελατών κορυφαίας εταιρείας στον χώρο της ενέργειας. \n\nΑΡΜΟΔΙΟΤΗΤΕΣ:\n\nΚαθημερινή εποπτεία, οργάνωση και επίβλεψη της ομάδας εξυπηρέτησης, εξασφαλίζοντας την υψηλή ποιότητα, συνέπεια υπηρεσιών και επίτευξη των στόχων του έργου/τμήματος.\n\nΠαρακολούθηση της απόδοσης της ομάδας μέσω δεικτών KPIs και καθοδήγηση για την βελτίωση της αποδοτικότητας.\n\nΑνάλυση και βελτίωση των διαδικασιών εξυπηρέτησης, με σκοπό την αποτελεσματικότητα την βελτίωση της παραγωγικότητας, της ποιότητας και του ηθικού της ομάδας.\n\nΣυνεργασία με άλλες ομάδες της εταιρείας για την αποτελεσματική εκτέλεση του έργου και την υλοποίηση νέων πρωτοβουλιών στον τομέα της εξυπηρέτησης.\n\nΤο προφίλ του υποψηφίου που μας ταιριάζει:\n\nΚάτοχος Πτυχίου ΑΕΙ / ΤΕΙ.\n\n Προϋπηρεσία σε αντίστοιχη θέση σε Contact Center.\n\nΆριστη γνώση της Ελληνικής Γλώσσας.\n\nΠολύ καλή γνώση της Αγγλικής γλώσσας.\n\nΠολύ καλή γνώση χειρισμού Η/Υ και εφαρμογών MS Office.\n\nΕμπειρία σε ρόλο ηγετικής θέσης διαχείρισης κλήσεων, κατά προτίμηση στην εξυπηρέτηση πελατών.\n\nΣτρατηγική και αναλυτική σκέψη. Απαραίτητες οι επικοινωνιακές δεξιότητες.\n\nΗ εταιρεία προσφέρει:\n\nΣταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη.\n\nΙδιωτική ασφάλιση.\n\nΑνταγωνιστικό πακέτο αποδοχών.\n\nΣυνέπεια στις πληρωμές.\n\nΕπαγγελματική εξέλιξη.\n\nΣυνεχή εκπαίδευση.\n\nΦιλικό περιβάλλον εργασίας.\n\nΕxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας.\n\nΕύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου).\n\nΛ. Κηφισίας 125-127, Αμπελόκηποι\n\n2142148000 (Επιλ. 1)\n\nwww.mediatel.gr\n\nΣτην Mediatel εστιάζουμε στους ανθρώπους μας. Στόχος μας είναι οι υπάλληλοί μας να εργάζονται σε ένα ευχάριστο κι υγιές περιβάλλον εργασίας.\n\nΓια όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.","description_format":"text","description_chars":1968,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-26T12:39:10Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.94,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["seen:4","urgency","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/mediatel-customer-service-supervisor-contact-center","json_url":"https://alion.io/job/mediatel-customer-service-supervisor-contact-center.json","meta":{"generated_at":"2026-10-31T18:21:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":815195},"rest":"https://alion.io/mcp/rest/get_company?id=815195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmediatel-customer-service-supervisor-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmediatel-customer-service-supervisor-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmediatel-customer-service-supervisor-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mediatel-customer-service-supervisor-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmediatel-customer-service-supervisor-contact-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3273075}},{"tool":"search_jobs","arguments":{"company":"mediatel.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3273075},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}