{"id":3256777,"url":"https://alion.io/job/medibank-customer-care-coordinator","title":"Customer Care Coordinator","company":{"id":1859453,"name":"Medibank","domain":"medibank.com.au","url":"https://alion.io/company/medibank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T02:42:10Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T05:54:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Your career in healthcare made personal\nAt Medibank we’ve recently unified our health services under one brand - Amplar Health.\nWith over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.\nMake a Real Difference-Every Day\nAre you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.\nYou'll be the first point of contact for our valued customers and stakeholders-helping to connect people with the care they need.\nYour Opportunity\nIn this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.\nWhat You’ll Do\nHandle incoming queries via phone, email, fax, and digital channels\nPerform admin and data entry tasks using Microsoft Office and our internal systems\nUpdate client records, liaise with clinical staff, and track referrals\nProvide accurate info on Amplar Home Health programs\nMake outbound calls to welcome new clients and follow up on referral requests\nRole Details\nFull-time permanent position\n 7-day rotating roster (Shifts between 7am-8pm SA time)\nIncludes 1 weekend shift per fortnight\n Penalty rates for late shifts, weekends, and public holidays\nWork from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home\nAbout You\nCustomer-first mindset, with a passion for helping others\nStrong communicator-resilient, empathetic, and calm under pressure\nComfortable juggling priorities in a fast-paced environment\nConfident using Microsoft Office and multiple systems\nExperience in customer service, admin, or healthcare is a bonus\nLearn more about Amplar Health at https://amplarhealth.com.au\nBe Yourself. Belong Here\nWe’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self-because your unique voice is what makes us stronger.\nWe welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.\nOur employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.\nIf you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us  or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)\nAmplar Health strongly encourages employees to be immunised against serious diseases. 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