{"id":2646935,"url":"https://alion.io/job/medibank-design-research-lead","title":"Design Research Lead","company":{"id":1859453,"name":"Medibank","domain":"medibank.com.au","url":"https://alion.io/company/medibank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Design","role_family":"Design","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":208000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":397},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T20:23:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T06:16:12Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"You’re only human.\nIt’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.\nWe strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.\nGreat experiences start with a deep understanding of customers. Join Medibank as our Design Research Lead on a 10-month fixed-term contract and help strengthen how customer evidence, experimentation and insights influence the way we design products and services.\nYou’ll bring together research expertise and practice leadership, coaching teams, shaping research approaches and helping turn customer understanding into confident product and experience decisions.\nWhat You’ll Be Doing\nLead and evolve Medibank’s design research practice.\nCoach teams to embed customer discovery, research and experimentation into product development.\nMentor designers and researchers to build research capability, storytelling and influence.\nShape research frameworks, standards, tools and experimentation practices.\nPartner with Customer Insights to connect research with Voice of Customer, market research and behavioural data.\nWork with Product, Design and Engineering leaders to align research with product strategies and roadmaps.\nTurn customer insights into opportunities that influence product and service strategy.\nChampion research and experimentation as drivers of better customer and business outcomes. \nAbout You\nYou’re an experienced design research professional who can balance strategic thinking with practical delivery. You’re confident coaching others, influencing stakeholders and helping teams use research to make better, evidence-based decisions.\nYou’ll bring strong experience in:\nDesign research within CX, UX, product or service design environments.\nCustomer research, discovery and experimentation.\nCoaching and building research capability across multidisciplinary teams.\nTranslating complex research and customer insights into clear, actionable opportunities.\nPartnering across Design, Product, Engineering and Insights teams.\nCommunicating and influencing across different levels of an organisation. \nWhy Medibank?\nThis is an opportunity to shape how research is practised across Medibank and help build a stronger connection between customer insight, design and product decision making.\nReady to help strengthen the customer voice and shape better experiences? Apply now.\n\nApplications close Thursday, 29th October\nImagine working with us\nWe understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.\nImagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/\nFor you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.\nInclusion and Accessibility\nWe believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.\nIf you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us  or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)\nMedibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work","description_format":"text","description_chars":4072,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-15T20:23:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/medibank-design-research-lead","json_url":"https://alion.io/job/medibank-design-research-lead.json","meta":{"generated_at":"2026-10-20T08:44:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859453},"rest":"https://alion.io/mcp/rest/get_company?id=1859453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedibank-design-research-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedibank-design-research-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedibank-design-research-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medibank-design-research-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedibank-design-research-lead"}]}