{"id":3435592,"url":"https://alion.io/job/medibank-knowledge-content-design-lead","title":"Knowledge & Content Design Lead","company":{"id":1859453,"name":"Medibank","domain":"medibank.com.au","url":"https://alion.io/company/medibank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":222000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":422},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false},{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-10-29T02:43:36Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T11:16:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Medibank Group, our brands, Medibank, ahm and Amplar Health, are united by a shared purpose: creating the best health and wellbeing for Australia. We're building a workplace where people can thrive, grow and make a meaningful impact, while helping shape a healthier future for our customers, patients and communities.\nLead the future of knowledge experiences at Medibank.\nAt Medibank, we're transforming how knowledge supports our people and customers.\nWe're looking for a strategic and experienced Knowledge & Content Design Lead to join the Medibank Hub and lead the evolution of our knowledge experience ecosystem.\nThis is an exciting opportunity to shape the strategy, standards and future direction of knowledge design across a large and complex frontline environment.\nThe role leads a team of Knowledge Content Designers and specialists and acts as the design authority for content experiences, knowledge architecture and knowledge platforms across the Hub.\nThe Opportunity\nAs a Knowledge & Content Design Lead, you will shape how knowledge is experienced across the Medibank Hub.\nYou'll partner with senior stakeholders across the business to improve how knowledge is structured, governed and delivered, helping create better experiences and stronger business outcomes.\nWhat You'll Be Doing\nLead the Knowledge Content Design function and coach a team of specialist Content Designers.\n\nDevelop and deliver the knowledge experience strategy and roadmap.\n\nEstablish content design standards, governance frameworks and best practices.\n\nDrive improvements in information architecture, content usability and knowledge management platforms.\n\nUse research, data and user insights to improve knowledge experiences and frontline performance.\n\nPartner with leaders across the business to influence priorities and deliver meaningful change.\n\nAbout You\nYou'll be an experienced leader in Content Design, UX Content, Information Architecture or Knowledge Management with a passion for creating simple, effective experiences for users. You'll bring:\nExperience leading content, UX content or knowledge management teams.\n\nStrong grounding in user experience design principles, and familiarity with user interface design\n\nExpertise in content strategy, information architecture and user-centred design.\n\nStrong stakeholder engagement and influencing skills.\n\nExperience establishing governance, standards and quality frameworks.\n\nA proven track record of creating plain English content aligned with accessibility standards and readability metrics.\n\nThe ability to balance strategic thinking with practical delivery.\n\nExperience working with knowledge platforms, content management systems and digital content technologies, including a practical understanding of HTML, CSS and accessibility principles that support effective digital knowledge experiences.\n\nAn aptitude for technology and delivery systems that will support the end to end management of projects and workflows. (e.g. Miro, Confluence, Jira and/or Figma)\n\nWhy Medibank?\nThis is a unique opportunity to build a knowledge experience capability from the ground up and influence how thousands of frontline interactions are supported every day.\nYou'll join a team focused on improving customer and employee experiences, simplifying complexity and creating scalable solutions that deliver meaningful impact.\nWhy work for Medibank Group?\nAt Medibank Group, we're creating Australia's healthiest workplace by putting the health, wellbeing and success of our people at the centre of everything we do. We know that when people feel supported, connected and empowered to be themselves, they do their best work.\nThat's why we invest in flexible ways of working, career growth, wellbeing support and meaningful experiences that help our people thrive both professionally and personally.\nTo learn about what’s in it for you, visit https://careers.medibank.com.au/the-medibank-experience\nBe Yourself. Belong Here\nWe’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self-because your unique voice is what makes us stronger.\nWe welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.\nOur employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.\nIf you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us  or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ (please copy and paste the URL onto your browser)\nMedibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work","description_format":"text","description_chars":5241,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-29T02:43:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/medibank-knowledge-content-design-lead","json_url":"https://alion.io/job/medibank-knowledge-content-design-lead.json","meta":{"generated_at":"2026-10-30T14:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859453},"rest":"https://alion.io/mcp/rest/get_company?id=1859453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedibank-knowledge-content-design-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedibank-knowledge-content-design-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedibank-knowledge-content-design-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medibank-knowledge-content-design-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedibank-knowledge-content-design-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435592}},{"tool":"search_jobs","arguments":{"company":"medibank.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435592},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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