{"id":3518200,"url":"https://alion.io/job/medibank-knowledge-content-designer","title":"Knowledge Content Designer","company":{"id":1859453,"name":"Medibank","domain":"medibank.com.au","url":"https://alion.io/company/medibank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T11:16:56Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T05:13:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Medibank Group, our brands, Medibank, ahm and Amplar Health, are united by a shared purpose: creating the best health and wellbeing for Australia. We're building a workplace where people can thrive, grow and make a meaningful impact, while helping shape a healthier future for our customers, patients and communities.\nAt Medibank, we're on a mission to create better experiences for our customers and our people.\nWe are looking for a Knowledge Content Designer to join our Medibank Hub and play a key role in transforming complex information into intuitive, accessible and scalable knowledge experiences that help our frontline teams deliver great customer outcomes.\nThe role focuses on content design, user experience, information architecture and user-centred design, helping shape how knowledge is created, structured and consumed across the organisation.\nWe have both contract and permanent opportunities available.\nThe Opportunity\nYou'll partner with Customer Change & Improvement Leads, subject matter experts and frontline teams to understand user needs, identify friction points and design knowledge experiences that are clear, practical and easy to navigate.\nYou'll combine content design, user research and systems thinking to help create solutions that improve usability, reduce complexity and support frontline performance.\nWhat You'll Be Doing\nDesign and improve frontline knowledge experiences that support day-to-day customer interactions.\n\nTranslate complex processes and requirements into clear, structured and usable content.\n\nConduct user research and gather insights to identify opportunities for improvement.\n\nCreate process flows, conversation guides and structured knowledge articles that support quick comprehension and accurate execution.\n\nApply information architecture, accessibility and content design principles to improve findability and usability.\n\nFacilitate workshops and collaborate with stakeholders to challenge assumptions and develop evidence-based solutions\n\nUse performance data and feedback to continuously improve content experiences.\n\nContribute to the development of scalable content systems and reusable content structures.\n\nAbout You\nYou'll bring experience in content design, UX writing, information architecture, service design or a related discipline, along with a passion for solving problems through great content and design.\nYou're likely to have: \nExperience designing complex content journeys rather than simply maintaining content.\n\nStrong user-centred design and user research capabilities\n\nExperience designing task-based content, process flows and structured knowledge experiences.\n\nExcellent stakeholder engagement and facilitation skills.\n\nStrong written communication skills and the ability to simplify complex information.\n\nA proven track record of creating plain English content aligned with accessibility standards and readability metrics\n\nExperience balancing multiple priorities within fast-paced environments.\n\nA portfolio showcasing content design, UX writing, information architecture or knowledge experience work.\n\nApplications may close early, so if you’re interested, we encourage you to apply soon.\nFor more information about this role contact Hannah Casey via ","description_format":"text","description_chars":3267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-30T11:16:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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