{"id":3956736,"url":"https://alion.io/job/medibank-senior-ai-platform-operations-engineer","title":"Senior AI Platform Operations Engineer","company":{"id":1859453,"name":"Medibank","domain":"medibank.com.au","url":"https://alion.io/company/medibank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-09T06:03:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Incident Management","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-10T02:00:46Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"We are moving beyond experimentation into embedding AI in the workflows that matter most - changing how work gets done in meaningful and lasting ways.\nAt the centre of this is our Enterprise AI Hub: a diverse group of builders across strategy, delivery, product, data and technology, working together to design and deliver practical AI solutions that scale. As we transform how work is done, we are committed to doing so with a strong human-centred lens - ensuring AI improves outcomes for customers, employees and the business while maintaining trust, safety and quality.\nAbout the role\nThis is a newly established opportunity responsible for developing Medibank's enterprise capability for AI observability, lifecycle governance and operational assurance., starting with Microsoft CoPilot and AI in Microsoft 365.\nYou'll define and configure our tools to monitor AI agents, copilots, models and AI-enabled services; maintain the controls and standards that underpin responsible AI operations; and work with the AI Readiness and Enablement team and Platform Engineering Mastery to develop the tools and processes that enable AI products can be confidently scaled across the organisation.\nWorking across a rapidly evolving technology landscape, you'll own the tools and operating model that enables innovation while managing operational, security, compliance and customer risk in a scaling capability.\nWhat you'll be doing\nLead the day to day operations of our Enterprise AI platforms in Microsoft 365 alongisde Digital Workplace Enablement, including managing configuration, access, integrations, controls and optimisation \nProvide support, responding to incidents on our Enterprise AI platforms \nAnalyse platform adoption, licence and cost, feature utilisation and support trends to identify opportunities and drive improvements in the usage and value we get from our AI tools \nAssess vendor releases and new AI capabilities from our existing platform, ensuring we use them to unlock value and configure them safely \nDefine and deliver Medibank's operational tools and standardsto manage our AI technologies Partner with business and technical stakeholders to build a platform that is easy to use to build and adopt AI safely \nTrain citizen developers and enable champions to scale adoption of the AI tooling safely \nEstablish standards and tools for monitoring AI health, performance, quality, safety, adoption and cost \nIdentify opportunities to automate and simplify governance, lifecycle management processes collaboratively with technology and the AI Hub \nDrive operational insight and continuous improvement through meaningful metrics, dashboards and alerting to technical and business teams that support safety, transparency, privacy and compliance \nAdapt and provide input into frameworks and application lifecyle management standards to also govern AI services from onboarding through to retirement \nEnsure all AI services have clear ownership, risk classification, support models and review processes using tools and processes that scale \nEnable technical agent developers, architects, data specialists and delivery partners to convert workflow designs into buildable requirements \nAct as the subject matter expert for AI observability, lifecycle assurance and operational governance \nProvide evidence-based recommendations that influence investment, risk and operational decisions \nAbout you\nYou're someone who is an SME in enterprise technologies while working to enable consistent innovation and risk reduction.\nYou'll bring a blend of technical depth, operational leadership and influencing technical, AI and governance colleagues, along with a genuine curiosity about how AI can create better outcomes for people and organisations.\nYou'll likely have experience in: \nMicrosoft or AWS configuration tooling, or another code, cloud or technology governance toolset \nObservability, reliability engineering, service management or operational governance within complex enterprise environments \nDemonstrated experience in relevant roles in AI, cloud, platform or data services \nDesigning and running observability, monitoring, telemetry, incident management and service assurance capabilities \nAI, technology, quality or security governance, responsible AI or operational risk frameworks \nPower Platform, Copilot Studio, Azure or comparable enterprise technology ecosystems \nLeading cross-functional technical initiatives involving technology, risk, security and business stakeholders \nDeveloping technical roadmaps, operating models and enterprise-wide capability uplift programs \nAn outcome-focus to work, including the ability to understand diverse and ambiguous customer needs, and prioritise this into a roadmap \nWhat it's like to work here\nAI is becoming part of how work gets done across Medibank. Joining the AI Hub means working at the intersection of strategy, technology and delivery to redesign workflows, embed AI into everyday work, and help shape the future operating model of the organisation. You'll work alongside a diverse group of builders, learning fast, experimentingresponsibly and delivering outcomes that matter.\nWhy work for Medibank Group?\nAt Medibank Group, we're creating Australia's healthiest workplace by putting the health, wellbeing and success of our people at the centre of everything we do. We know that when people feel supported, connected and empowered to be themselves, they do their best work.\nThat's why we invest in flexible ways of working, career growth, wellbeing support and meaningful experiences that help our people thrive both professionally and personally.\nTo learn about what’s in it for you, visit https://careers.medibank.com.au/the-medibank-experience\nBe Yourself. Belong Here\nWe’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self-because your unique voice is what makes us stronger.\nWe welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.\nOur employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.\nIf you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us  or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ (please copy and paste the URL onto your browser)\nMedibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work","description_format":"text","description_chars":7032,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-09T08:57:09Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.685,"p_room":0.35,"age_days":35,"expected_fill_days":16,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-10T02:45:29Z"},"pay":null,"html_url":"https://alion.io/job/medibank-senior-ai-platform-operations-engineer","json_url":"https://alion.io/job/medibank-senior-ai-platform-operations-engineer.json","meta":{"generated_at":"2026-11-10T02:45:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859453},"rest":"https://alion.io/mcp/rest/get_company?id=1859453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedibank-senior-ai-platform-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedibank-senior-ai-platform-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedibank-senior-ai-platform-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medibank-senior-ai-platform-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedibank-senior-ai-platform-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3956736}},{"tool":"search_jobs","arguments":{"company":"medibank.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3956736},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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