{"id":4150781,"url":"https://alion.io/job/medica-end-user-services-engineer","title":"End User Services Engineer","company":{"id":456167,"name":"Medica","domain":"medica.co.uk","url":"https://alion.io/company/medica-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hastings, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":38000,"currency":"GBP","period":"year","gross":null,"usd_annual":50479},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-12T08:44:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:08:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"End User Services Engineer\nSalary: £35,000 to £38,000 p/a dependent on experience\nPlus access to annual bonus\nHours: Monday to Friday, 8.30am to 5.00pm (for example)\nJob role:\nThis is an exciting time to join the UK's leading private healthcare telemedicine provider as we continue to invest in our people, technology and digital workplace capabilities. We're looking for an enthusiastic and customer-focused End User Services Engineer to join our IT Operations team and help deliver a first-class technology experience for colleagues across Medica.\nWorking within our End User Services function, you'll provide 1st and 2nd line support across a broad range of technologies, including Microsoft 365, Teams, Intune, Entra ID, laptops, desktops and mobile devices. You'll play a key role in ensuring our colleagues have access to secure, reliable and effective technology solutions that enable them to work productively and efficiently every day.\nThis is a fantastic opportunity for an IT professional who enjoys troubleshooting technical issues, improving customer experiences and working with modern workplace technologies. Alongside day-to-day support activities, you'll contribute to technology projects, service improvement initiatives, device refresh programmes and the ongoing evolution of Medica's digital workplace services.\nThe role offers a blend of hybrid working and onsite support across our Hastings and London offices, providing plenty of variety and opportunities to develop your technical expertise while building strong relationships across the business.\nWho we are:\nMedica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.\nWe welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.\nRequirements\nRequirements:\nExperience working within an IT Support, Service Desk or End User Services environment.\n\nExperience supporting Microsoft Windows operating systems and Microsoft 365 technologies.\n\nExperience supporting Microsoft Teams and collaboration platforms.\n\nExperience managing endpoint devices using Microsoft Intune or equivalent endpoint management tools.\n\nStrong troubleshooting, analytical and problem-solving skills.\n\nKnowledge of user account administration, access management and identity services.\n\nExcellent customer service, communication and stakeholder management skills.\n\nAbility to prioritise workloads and work effectively both independently and within a team.\n\nA commitment to delivering an outstanding end-user experience and continuous improvement.\n\nDesirable:\nITIL Foundation certification.\n\nMicrosoft Modern Workplace, Intune or Endpoint Management certifications.\n\nKnowledge of Entra ID (Azure AD).\n\nExperience supporting hybrid and remote working environments.\n\nBasic PowerShell or automation experience.\n\nCore benefits for you:\nFlexible and hybrid working\n\nA company culture that promotes work life balance\n\nCommitment from employers to continued learning and development\n\nAccess to Employee Assistance Programme\n\nAnnual bonus\n\nEnhanced holiday allowance + bank holidays\n\nGroup life assurance\n\nPension\n\nSocial events\n\nSick pay\n\nCycle to work scheme\n\nAccess to free and regular personal development & wellbeing events\n\nWe request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.\nMore information about Medica and the work we do can be found here - https://medica.co.uk/\nWe are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.","description_format":"text","description_chars":3867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Radiology & Imaging Centers"],"lifecycle":[{"event":"open","at":"2026-11-12T09:08:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":50479,"is_top_pay":false},"html_url":"https://alion.io/job/medica-end-user-services-engineer","json_url":"https://alion.io/job/medica-end-user-services-engineer.json","meta":{"generated_at":"2026-11-12T12:14:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456167},"rest":"https://alion.io/mcp/rest/get_company?id=456167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedica-end-user-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedica-end-user-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedica-end-user-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medica-end-user-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedica-end-user-services-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4150781}},{"tool":"search_jobs","arguments":{"company":"medica.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4150781},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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