{"id":2119781,"url":"https://alion.io/job/medicom-customer-success-manager-2","title":"Customer Success Manager","company":{"id":2968632,"name":"Medicom","domain":"medicom.us","url":"https://alion.io/company/medicom-us","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":399},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-18T15:30:41Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-01T23:05:29Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"About Medicom\nMedicom is a leading enterprise imaging software company that solves longstanding interoperability challenges for clinicians, staff, patients, and researchers. Its core platform, Connect, supports diverse enterprise imaging interoperability use cases. These include access to prior and unread imaging studies, point-of-care workflows, patient access to images, orders and results workflows for teleradiology, telestroke and trauma, and cross-institution sharing of digital imaging. Medicom's Network is adopted by over 1,000 US healthcare institutions and backed by leading venture capital firms, such as UPMC Enterprises. Data and insights from the Medicom Connect network drive Medicom's Intellect offering, which helps clinicians and researchers advance patient care and develop new therapies.\nFollow us on LinkedIn\nAbout the role\nMedicom is seeking a Customer Success Manager to own a portfolio of healthcare accounts and drive product adoption, utilization, customer satisfaction, and retention. This is a technically oriented customer success role that combines strong relationship management with practical knowledge of healthcare imaging and interoperability.\nThe Customer Success Manager serves as the primary point of contact for assigned customers, developing trusted relationships from implementation through ongoing account management. You will work closely with healthcare IT, imaging, and clinical stakeholders to understand customer goals, identify opportunities to increase product value, monitor account health, and proactively address risks to adoption and renewal.\nThe ideal candidate is comfortable presenting business reviews to health system leadership while also having enough technical fluency to understand and help troubleshoot issues involving imaging workflows, DICOM, HL7, FHIR, PACS, and EHR integrations. This role works closely with Sales, Support, Implementation, and Product to deliver an exceptional customer experience and ensure customers achieve measurable value from Medicom's products.\nWhat you'll do\nOwn the overall health, adoption, utilization, and retention of a portfolio of healthcare accounts, serving as the primary point of contact for assigned customers.\nBuild strong relationships with customer stakeholders at all levels, including PACS administrators, imaging IT teams, clinical users, and executive leadership.\nDevelop and execute customer success and adoption plans that help customers achieve their goals and increase the value they receive from Medicom.\nLead multi-site adoption initiatives across health systems, tracking progress at the facility level and working with customer teams to move sites through configuration, activation, and ongoing utilization.\nAnalyze customer utilization and account health data to identify trends, adoption opportunities, and risks to customer satisfaction or renewal, including changes in volume, search and match rates, and facility activity.\nConduct regular account reviews and quarterly business reviews, using customer and utilization data to communicate performance, progress, risks, and opportunities to customer leadership and internal teams.\nMaintain a strong working knowledge of healthcare imaging and interoperability concepts, including DICOM, DICOMweb, HL7, FHIR, PACS, and EHR integrations, and use that knowledge to effectively communicate with customer technical teams and understand potential issues.\nPartner with customer IT teams, internal Support and Implementation teams, and third-party vendors to coordinate the investigation and resolution of technical or interoperability issues.\nOwn the customer relationship through the transition from Implementation to Customer Success and provide support and coverage during scheduled go-live activities.\nBecome a subject matter expert on Medicom's products and develop customer enablement materials, training, demonstrations, and best-practice guidance to increase product adoption.\nCapture and communicate the Voice of the Customer by gathering feedback, identifying recurring needs or product gaps, and submitting and tracking product enhancement requests.\nIdentify expansion opportunities and support renewal preparation in partnership with Sales, Legal, and Finance.\nCollaborate cross-functionally with Sales, Support, Implementation, and Product to advocate for customers and deliver a consistent, high-quality customer experience.\nQualifications\n5+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, Technical Account Manager, Implementation Consultant, or healthcare IT applications analyst within healthcare IT, medical imaging, or SaaS.\nFamiliarity with healthcare imaging and interoperability concepts, including DICOM, HL7, PACS, RIS, and EHR integrations, with the ability to communicate effectively with technical teams and understand how these technologies support customer workflows.\nStrong analytical skills and experience using spreadsheets, business intelligence, CRM, or other data to monitor customer health, utilization, adoption, and retention.\nDemonstrated ability to manage multiple concurrent enterprise accounts and coordinate initiatives across numerous customer sites and stakeholders.\nExcellent written, verbal, and phone communication skills, with the ability to communicate effectively with both technical and executive audiences.\nExperience building trusted relationships with senior and executive-level customer contacts.\nStrong project management and organizational skills, with the ability to prioritize competing customer needs and follow initiatives through to completion.\nTechnical aptitude with the ability to translate technical concepts into customer and business value.\nDemonstrated ability to work independently and thrive in a fast-paced environment where processes may continue to evolve.\nBachelor's degree or equivalent practical experience.\nEqual Opportunity Employer Statement\nMedicom Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\nReasonable Accommodation Notice\nIf you require a reasonable accommodation in the application process, please contact  to discuss your needs.","description_format":"text","description_chars":6364,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-08T23:54:37Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.817,"p_room":0.55,"age_days":43,"expected_fill_days":35,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/medicom-customer-success-manager-2","json_url":"https://alion.io/job/medicom-customer-success-manager-2.json","meta":{"generated_at":"2026-11-01T23:09:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968632},"rest":"https://alion.io/mcp/rest/get_company?id=2968632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedicom-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedicom-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedicom-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medicom-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedicom-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2119781}},{"tool":"search_jobs","arguments":{"company":"medicom.us","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2119781},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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