{"id":2983635,"url":"https://alion.io/job/medicom-implementation-specialist","title":"Implementation Specialist","company":{"id":2968632,"name":"Medicom","domain":"medicom.us","url":"https://alion.io/company/medicom-us","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":187},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DICOM","optional":false},{"name":"DNS","optional":false},{"name":"FHIR","optional":false},{"name":"HIPAA","optional":false},{"name":"HL7","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2026-09-18T16:00:34Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-23T05:24:23Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Medicom\nMedicom is a leading enterprise imaging software company that solves longstanding interoperability challenges for clinicians, staff, patients, and researchers. Its core platform, Connect, supports diverse enterprise imaging interoperability use cases. These include access to prior and unread imaging studies, point-of-care workflows, patient access to images, orders and results workflows for teleradiology, telestroke and trauma, and cross-institution sharing of digital imaging. Medicom's Network is adopted by over 1,000 US healthcare institutions and backed by leading venture capital firms, such as UPMC Enterprises. Data and insights from the Medicom Connect network drive Medicom's Intellect offering, which helps clinicians and researchers advance patient care and develop new therapies.\nFollow us on LinkedIn\nAbout the role\nMedicom is hiring an Implementation Specialist to own the technical delivery of our enterprise imaging platform at new customer sites. You will install and configure Connect and ImageX, build the DICOM, HL7, and FHIR interfaces that move imaging data across health systems, and guide customers through configuration, testing, go-live, and network connectivity.\nThis is a hands-on, customer-facing delivery role. You’ll manage a portfolio of 17-25 active customer projects while supporting 30-40 installs, kickoffs, connection calls, and training sessions each month. You’ll work closely with Project Management, Support, Engineering, Customer Success, and customer IT and imaging teams as the technical expert responsible for getting implementations across the finish line.\nWhat you'll do\nInstall, upgrade, and migrate ImageX across customer Windows Server and virtual environments, ensuring environments meet Medicom infrastructure requirements.\nConfigure Connect, including Spaces, permissions, DICOM locations, AE titles, routing rules, and site-to-site network connections, while maintaining configuration and version discipline across test and production environments.\nBuild, map, and troubleshoot HL7 v2, FHIR, SMART on FHIR, and SSO integrations, coordinating application, access, and interface requirements with customer EHR and IT teams.\nDiagnose and resolve DICOM, HL7, and Windows infrastructure issues using logs and diagnostic tools to identify root cause and determine the appropriate resolution.\nTroubleshoot connectivity issues involving firewalls, ports, VPNs, certificates, DNS, proxies, antivirus/endpoint security, disk capacity, and Windows services.\nPartner with customer IT teams and third-party PACS, VNA, RIS, and EHR vendors to resolve issues across system boundaries, escalating complex issues to Support and Engineering with clear technical documentation.\nLead technical kickoffs, standing status calls, working sessions, installations, and customer training with PACS administrators, interface analysts, IT, security, and other technical stakeholders.\nDevelop and execute test plans, track acceptance criteria, support user acceptance testing, and ensure implementations are ready for production.\nLead go-lives and cutovers, including scheduled early-morning, evening, or overnight windows, and provide technical support during the resulting hypercare period.\nSupport migrations from incumbent image exchange platforms, including parallel runs and validation, and partner with Imaging Informatics on clinical end-user training and adoption.\nEvaluate customer environments for security and connectivity requirements during onboarding, engage Information Security when needed, and ensure customer data and technical information are handled in accordance with HIPAA and Medicom security practices.\nMaintain accurate project and customer records, including status, tasks, time, Salesforce details, implementation documentation, and knowledge gained during customer engagements.\nRequired Qualifications\n3+ years of healthcare IT experience with hands-on responsibility for PACS, VNA, RIS, EHR, or related imaging systems in a vendor, health system, or imaging center environment.\n2+ years of production experience configuring and troubleshooting DICOM and HL7 v2 interfaces, with the ability to independently interpret HL7 messages and DICOM associations to identify issues.\nWorking knowledge of imaging workflows across radiology, cardiology, and oncology; experience with additional specialties such as urology, ambulatory imaging, or federal health is a plus.\nStrong Windows Server and network troubleshooting skills, including ports, firewalls, VPNs, certificates, DNS, and endpoint security.\nProven ability to manage 15+ concurrent customer engagements while maintaining strong documentation, communication, and follow-through.\nStrong customer-facing communication skills, with the ability to lead technical discussions with hospital IT, security, PACS, and other stakeholders.\nWillingness to support scheduled early-morning and occasional evening or overnight cutover windows during go-live periods. This role does not have an on-call rotation.\nFamiliarity with HIPAA and sound judgment when working with technical data or diagnostics that may contain protected health information.\nPreferred Qualifications\nExperience with an interface engine, particularly Mirth Connect / NextGen Connect.\nEpic integration experience, including Interconnect, Showroom Connection Hub, vendor services, or application provisioning.\nExperience supporting VA or federal health systems, including VistA or multi-site VISN programs.\nExperience migrating customers from a competing image exchange platform.\nExperience with Salesforce and/or TaskRay or another project delivery platform.\nRelevant certifications such as NextGen Certified Professional in Mirth Connect, ARRT, CIIP, or an AWS foundational certification.\nEqual Opportunity Employer Statement\nMedicom Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\nReasonable Accommodation Notice\nIf you require a reasonable accommodation in the application process, please contact  to discuss your needs.","description_format":"text","description_chars":6231,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-21T08:05:12Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.656,"p_room":0.75,"age_days":34,"expected_fill_days":40,"reasons":["conf:0","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/medicom-implementation-specialist","json_url":"https://alion.io/job/medicom-implementation-specialist.json","meta":{"generated_at":"2026-10-23T10:00:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968632},"rest":"https://alion.io/mcp/rest/get_company?id=2968632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedicom-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedicom-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedicom-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medicom-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedicom-implementation-specialist"}]}