{"id":3061852,"url":"https://alion.io/job/medimpact-director-infrastructure-operations","title":"Director, Infrastructure & Operations","company":{"id":2093547,"name":"Medimpact","domain":"medimpact.com","url":"https://alion.io/company/medimpact-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155380,"max":221416,"currency":"USD","period":"year","gross":null,"usd_annual":221416},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-25T17:21:32Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Exemption Status:\nUnited States of America (Exempt)$155,380 - $221,416 - $287,451“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”\nThis position is not eligible for Sponsorship.\nMedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!\nWhy join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.\nAt MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!\nJob Description\nSummary\nThe Director, Infrastructure & Operations is responsible for leading the organization's enterprise technology infrastructure and operational support functions. This role oversees the strategy, architecture, delivery, and continuous improvement of on-premises and cloud infrastructure, with primary emphasis on the reliability, security, scalability, and performance of the organization's on-premises data center and infrastructure environments. The Director leads teams responsible for servers, storage, databases, networks, virtualization platforms, end-user computing, disaster recovery, and cloud services while aligning technology operations with business objectives and regulatory requirements.\nEssential Duties and Responsibilities include the following. Other duties may be assigned.\nInfrastructure Strategy & Leadership\nDevelop and execute an infrastructure and operations strategy aligned with business priorities, with on-premises infrastructure as the core environment and cloud services adopted selectively where they provide business value.\nLead modernization initiatives across data centers, compute, storage, networking, database, virtualization, automation, and cloud platforms.\nDrive operational excellence, resilience, standardization, automation, and continuous improvement.\nEvaluate relevant technologies and industry trends to support business growth, risk reduction, and long-term sustainability.\nOperations & Service Delivery\nEnsure 24x7 availability, monitoring, support, and continuous improvement of critical enterprise systems and infrastructure services.\nOversee incident, problem, change, capacity, configuration, and service management processes.\nEstablish, monitor, and report service level agreements, performance measures, and operational health indicators.\nServe as an executive escalation point for infrastructure, application, systems, network, database, and vendor-related operational issues.\nMaintain current standard operating procedures, policies, support documentation, communications, and knowledge resources.\nInfrastructure Management\nLead the management and evolution of enterprise infrastructure across on-premises and cloud environments.\nOversee data center operations, server infrastructure, virtualization platforms, storage systems, backup and recovery solutions, networking, databases, telecommunications, end-user platforms, and cloud services.\nEnsure infrastructure capacity, availability, performance, security, and resiliency meet business and operational requirements.\nDevelop and execute lifecycle management strategies, including hardware refreshes, software upgrades, technology currency, and platform modernization.\nOwn disaster recovery, business continuity, backup, restoration, and high-availability strategies for critical enterprise systems.\nOversee infrastructure provisioning, production deployments, operational validation, monitoring, and performance tuning.\nSecurity, Risk & Compliance\nPartner with cybersecurity, risk, privacy, and compliance teams to maintain a secure and compliant infrastructure environment.\nEnsure infrastructure operations comply with applicable regulatory requirements, contractual commitments, security standards, and corporate policies.\nOversee vulnerability remediation, patch management, platform hardening, privileged access controls, backup integrity, and disaster recovery testing.\nMaintain audit-ready documentation and evidence for infrastructure controls and operational processes.\nFinancial & Vendor Management\nDevelop and manage infrastructure operating and capital budgets, forecasts, and investment priorities.\nOversee contracts, product licensing, subscriptions, managed services, and strategic vendor relationships.\nEnsure appropriate service and licensing coverage while identifying opportunities for cost containment, consolidation, and value optimization.\nMonitor vendor performance, service commitments, risks, and remediation plans.\nPeople Leadership\nLead, mentor, and develop infrastructure and operations managers and technical professionals.\nEstablish clear objectives, accountability, succession plans, and career development opportunities.\nBuild a high-performing culture focused on customer service, collaboration, ownership, disciplined execution, and continuous learning.\nPlan workforce capacity and maintain effective on-call and escalation coverage for 24x7 operations.\nSupervisory Responsibilities\nManages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.\nClient Responsibilities\nThis is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nEducation and/or Experience\nBA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.\nComputer Skills\nOn-premises data centers and enterprise facilities infrastructure\nWindows and Linux server platforms; VMware and other virtualization technologies\nSAN/NAS storage, backup, recovery, archival, and disaster recovery technologies\nDatabase platforms such as SQL Server, Oracle, and PostgreSQL\nLAN/WAN, Wi-Fi, VPN, SD-WAN, load balancers, firewalls, DNS, DHCP, and telecommunications\nIdentity and access management, directory services, SSO, MFA, and privileged access management\nInfrastructure monitoring, observability, logging, alerting, and capacity management\nCloud platforms such as Azure, AWS, or GCP and integration with on-premises environments\nIT service management processes and platforms such as ServiceNow or Jira\nInfrastructure automation, configuration management, and Infrastructure as Code practices\nCertificates, Licenses, Registrations\nNone required.\nOther Skills and Abilities\nInfrastructure availability, reliability, and service uptime\nMean Time to Detect and Mean Time to Recover\nSLA attainment, incident reduction, and operational responsiveness\nPatch, vulnerability remediation, backup, restore, and disaster recovery success rates\nCapacity, performance, and technology lifecycle health\nSecurity, regulatory, audit, and policy compliance\nCustomer satisfaction and service quality\nBudget performance, cost optimization, and vendor value realization\nModernization and project delivery outcomes\nReasoning Ability\nAbility to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.\nMathematical Skills\nAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.\nAbility to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.\nLanguage Skills\nAbility to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.\nAbility to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.\nCompetencies To perform the job successfully, an individual should demonstrate the following competencies:\nBusiness Acumen\nDirecting Others\nOrganizational Agility\nConflict Management\nDrive for Results\nPolitical Savvy\nCustomer Focus\nInnovation Management\nStrategic Agility\nDecision Quality\nManagerial Courage\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nThis position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).\nWork Location\nThis position must work on-site at the San Dieg...","description_format":"text","description_chars":14327,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T06:47:06Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.722,"p_room":0.45,"age_days":54,"expected_fill_days":29,"reasons":["conf:66","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":221416,"is_top_pay":false},"html_url":"https://alion.io/job/medimpact-director-infrastructure-operations","json_url":"https://alion.io/job/medimpact-director-infrastructure-operations.json","meta":{"generated_at":"2026-10-26T05:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2093547},"rest":"https://alion.io/mcp/rest/get_company?id=2093547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedimpact-director-infrastructure-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedimpact-director-infrastructure-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedimpact-director-infrastructure-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medimpact-director-infrastructure-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedimpact-director-infrastructure-operations"}]}