{"id":1180553,"url":"https://alion.io/job/medline-bilingual-customer-service-representative-2","title":"Bilingual Customer Service Representative","company":{"id":7482,"name":"Medline","domain":"medline.com","url":"https://alion.io/company/medline","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":100,"ghost_share":0,"stale_share":0.71,"repost_share":0.01,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Columbia, United States","Canada"],"countries":["US","CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":50000,"max":55000,"currency":"CAD","period":"year","gross":null,"usd_annual":38838},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T13:46:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T21:41:55Z","board_verified":false,"closed_at":"2026-09-30T21:41:55Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Value Proposition\nAs a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.\nCompensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:\nCollaborative work environment with highly engaged employees\n\nMarket competitive compensation and benefits plan, including LTD & Insurance\n\nRRSP with a company match\n\nAnnual Employee Appreciation Week\n\nPaid vacation and personal days\n\nEmployee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being\n\nCareer growth and training programs\n\nOpen communication with Senior Leaders\n\nTailored incentives for eligible employee groups, such as home office reimbursement\n\nEmployee referral program\n\nEducation support programs\n\nFitness subsidy\n\nRecognition programs\n\nSocial activities\n\nAnd much more…\n\nJob Description Summary\nA successful Bilingual Customer Service Representative plays a pivotal role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients. Reporting to the Customer Service Manager and/or Supervisor/Team Lead this position requires exceptional communication skills, problem-solving abilities, and a dedication to customer satisfaction. The ideal candidate will exhibit professionalism, empathy, and the capability to handle a variety of customer inquiries and issues efficiently.Schedule:\nTraining period: Monday to Friday, 9:00 AM to 5:30 PM (EST)\nRegular shifts after training:\nOPTION 1 - Monday to Friday, 10:00 AM to 6:30 PM (EST)\nOPTION 2 - Tuesday to Saturday, 9:00 AM - 5:30 PM (EST)\nThe starting salary for this role is $50,000 - 55,000/year (CAD).\nJob Description\nCORE JOB RESPONSIBILITIES\nCustomer Interaction: Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns. Ensuring clarity and customers are well informed on all inquiries.\nTeam Collaboration: Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service\nIssue Resolution: Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution. Escalate complex issues to appropriate channels when necessary\nProduct Knowledge/Adherence to Policies: Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. Ensure compliance with ALL Medline policies, including privacy and data security\nProblem-Solving: Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines\nDocumentation: Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms\nFeedback Handling: Gather and relay customer feedback to relevant departments for continuous improvement of products and services\nDepartment Collaboration: Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries\nQUALIFICATIONS\nHigh School Diploma or equivalent\nMinimum of 2 years of experience in the Customer Service field; Bilingual Contact Center a strong asset\nDue to the scope of responsibilities and/or the organizational structure, this position requires advanced language skills in both French and English (Bilingual).\nExceptional phone contact handling and active listening skills with a strong problem resolution background\nStrong organizational skills with the ability to multi-task, prioritize and effectively manage priorities while working effectively in a team environment and/or independently\nExcellent communication and presentation skills (verbal and written)\nAbility to work under pressure in an ever changing, fast-paced and dynamic medical environment\nDemonstrates a highly developed sense of integrity and commitment to customer satisfaction\nExcellent organizational and time management skills\nAble to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment\nStrong proficiency is a MUST with Microsoft Word, and other Office applications, including CRM systems and practices (experience in SAP a strong asset)\nThe starting salary for this role is $50, 000 - 55,000/year (CAD).\nThe anticipated salary range for this position:\n$50,600.00 - $76,000.00 AnnualThis job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.\nMedline Canada, Corporation is proud to be an equal opportunity employer.\nAbout Medline Canada\nMedline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.\nOur Commitment to Diversity and Inclusivity\nMedline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.\nOur commitment to Accessibility\nMedline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact .\nAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.","description_format":"text","description_chars":6447,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Wound Care","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-09-24T13:46:46Z"},{"event":"close","at":"2026-09-30T21:41:55Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":38838,"is_top_pay":false},"html_url":"https://alion.io/job/medline-bilingual-customer-service-representative-2","json_url":"https://alion.io/job/medline-bilingual-customer-service-representative-2.json","meta":{"generated_at":"2026-10-18T17:27:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7482},"rest":"https://alion.io/mcp/rest/get_company?id=7482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedline-bilingual-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedline-bilingual-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedline-bilingual-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medline-bilingual-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedline-bilingual-customer-service-representative-2"}]}