{"id":4168006,"url":"https://alion.io/job/medline-it-support-tech-i","title":"IT Support Tech I","company":{"id":7482,"name":"Medline","domain":"medline.com","url":"https://alion.io/company/medline","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":125,"ghost_share":0.024,"stale_share":0.712,"repost_share":0.048,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47300,"max":70900,"currency":"CAD","period":"year","gross":null,"usd_annual":49786},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T13:57:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Value Proposition\nAs a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.\nCompensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:\nCollaborative work environment with highly engaged employees\nMarket competitive compensation and benefits plan, including LTD & Insurance\nRRSP with a company match\nAnnual Employee Appreciation Week\nPaid vacation and personal days\nEmployee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being\nCareer growth and training programs\nOpen communication with Senior Leaders\nEmployee referral program\nRecognition programs\nSocial activities\nAnd much more…\nJob Description Summary\nThis entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More complex troubleshooting, non-standard configurations, infrastructure changes and technical project work are escalated to senior support or specialist teams.Job Description\nResponsibilities:\nProvide first-line employee support for common hardware, software, email, printing and peripheral issues, using approved troubleshooting procedures.\nLog, categorize and prioritize support tickets, document actions taken, communicate progress to IT leadership, and confirm resolution with users.\nPrepare and deploy standard laptops, desktops and peripherals, applying approved images, software packages and configuration checklists.\nSupport employee onboarding, transfers and departures, completing equipment setup, collection and approved access requests.\nPerform password resets, account unlocks and basic multifactor authentication assistance, following identity-verification procedures and access controls.\nConduct basic connectivity checks for wired networks, Wi-Fi and remote access, escalating issues requiring infrastructure investigation or configuration changes.\nInstall approved software and perform routine endpoint maintenance, following established procedures and escalating exceptions or failures.\nMaintain equipment inventory and assignment records, coordinate shipping and returns, and prepare recovered devices for approved reuse or disposal.\nAssist with device refreshes, office moves and technology rollouts, completing equipment preparation, distribution and checklist-based validation under senior IT direction.\nProvide basic user guidance and maintain support documentation, recording common solutions and helping employees use supported technology.\nRecognize and promptly escalate complex incidents and suspected security issues, providing clear details of symptoms, business impact and troubleshooting completed.\nQualifications:\nIT diploma, relevant coursework or equivalent hands-on experience; well suited to a recent graduate or a candidate with 0-2 years of IT support experience.\nWorking knowledge of Windows, macOS, Microsoft 365, computer hardware, printers and core networking concepts.\nExcellent customer service, communication, troubleshooting and organizational skills.\nAbility to follow procedures, document work accurately and recognize when an issue needs to be escalated.\nCompTIA A+ or an equivalent foundational certification is considered an asset.\nThe anticipated salary range for this position:\n$47,300.00 - $70,900.00 AnnualThis job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.\nMedline Canada, Corporation is proud to be an equal opportunity employer.\nAbout Medline Canada\nMedline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.\nOur Commitment to Diversity and Inclusivity\nMedline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.\nOur commitment to Accessibility\nMedline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact .\nAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.","description_format":"text","description_chars":5274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Wound Care","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-11-12T13:57:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-12T16:57:42Z"},"pay":{"stated_usd_annual":49786,"is_top_pay":false},"html_url":"https://alion.io/job/medline-it-support-tech-i","json_url":"https://alion.io/job/medline-it-support-tech-i.json","meta":{"generated_at":"2026-11-12T16:57:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7482},"rest":"https://alion.io/mcp/rest/get_company?id=7482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedline-it-support-tech-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedline-it-support-tech-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedline-it-support-tech-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medline-it-support-tech-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedline-it-support-tech-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4168006}},{"tool":"search_jobs","arguments":{"company":"medline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4168006},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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