{"id":768583,"url":"https://alion.io/job/medrhythms-operations-associate","title":"Operations Associate","company":{"id":679509,"name":"MedRhythms","domain":"medrhythms.com","url":"https://alion.io/company/medrhythms","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-03-25T20:08:01Z","employer_posted_date":"2026-03-25","last_verified_at":"2026-11-01T19:57:18Z","board_verified":true,"closed_at":null,"days_open":221,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":220},"description":"Position Overview\nThe Operations Associate supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail-oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.\nResponsibilities\nCase manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation\nReview assigned forms and documents for required information; flag missing or incomplete items.\nContact healthcare provider offices via fax, email, and phone to request missing documentation or information.\nRecord all outreach attempts, and communications in the Company’s CRM (Salesforce).\nEnter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).\nUpload, categorize, and/or save digital files according to Company procedures.\nPrepare and send routine communications, using approved templates when applicable.\nCommunicate professionally and in compliance with Company privacy standards and applicable regulations.\nComplete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships\nWe’re looking for you to bring\nStrong organizational and problem-solving skills with attention to detail\nAbility to manage multiple tasks and prioritize effectively in a fast-paced environment\nStrong written and verbal communication skills\nProficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus.\nAbility to handle sensitive information with discretion and professionalism\nAbility to learn quickly and adapt to the constantly shifting healthcare landscape\nHelpful experiences and skills (if you don’t have them, it’s not a dealbreaker)\nExperience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards.\nExperience with customer service software (e.g., Zendesk, Salesforce)\nFamiliarity with digital therapeutics or medical devices. \nExperience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity.\nWhat we can offer you\nMeaningful, purpose driven work on a life-changing product\nOpportunity for growth across various functions\nCollaborative, supportive, smart and fun team\nGenerous paid time off: vacation, sick and volunteer time off\nDowntown Portland, Maine office: Inviting office in the heart of the Old Port","description_format":"text","description_chars":2809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Neurotech & Neuromodulation","Digital Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-11T20:45:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.138,"p_room":0.28,"age_days":220,"expected_fill_days":28,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/medrhythms-operations-associate","json_url":"https://alion.io/job/medrhythms-operations-associate.json","meta":{"generated_at":"2026-11-01T22:40:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679509},"rest":"https://alion.io/mcp/rest/get_company?id=679509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedrhythms-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedrhythms-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedrhythms-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medrhythms-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedrhythms-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":768583}},{"tool":"search_jobs","arguments":{"company":"medrhythms.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":768583},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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