{"id":3164016,"url":"https://alion.io/job/medrisk-customer-advocate-level-i-2","title":"Customer Advocate Level I","company":{"id":2152188,"name":"MedRisk","domain":"medrisknet.com","url":"https://alion.io/company/medrisknet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T16:49:32Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T06:06:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Position Summary\nAs a Customer Advocate, you will be supporting communication between MedRisk/SPNet’s network providers and referring adjusters and nurse case managers. You will report to the Customer Advocate Team Lead and/or Supervisor to help strengthen MedRisk/SPNet’s referral process, ensuring efficient workflow, while increasing customer satisfaction. Acting as liaison, the Customer Advocate tracks patient progress from the start of treatment, throughout treatment, and through to closure by obtaining relevant case updates from providers, including but not limited to dates of service, compliance, treatment notes, and continued authorization. They are responsible formaintainingthe integrity of the case file and related documents and communicating professionally and effectively with the customer.\n\nPrimary Duties & Responsibilities\nLevel I:\nManage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance\nProperly update all case related data to MedRisk’s database/platform\nTrack and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM\nBe knowledgeable regarding the client’s unique needs and respond appropriately\nBuild approachable, professional relationships with providers and referring customers.\nCompliance with HIPAA and URAC guidelines\nEmployee is expected to work a minimum of 48 tasks daily\n\nQualifications\nBachelor’s Degree preferred; impeccable customer service skills with 2-3 years of experience preferred\nHealthcare experience required; minimum of 1 year preferred\nAbility to work independently and multi task in a fast paced environment\nDetail oriented\nExcellent verbal & written communication skills\nBasic knowledge of Microsoft Word, Excel,Outlookand Zoom\nComputer skills in Windows environment\nTime management and strong organizational skills\nAdaptability\nAbility to receive constructive feedback\nStrong work ethic","description_format":"text","description_chars":1982,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-23T16:49:32Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/medrisk-customer-advocate-level-i-2","json_url":"https://alion.io/job/medrisk-customer-advocate-level-i-2.json","meta":{"generated_at":"2026-10-31T09:37:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2152188},"rest":"https://alion.io/mcp/rest/get_company?id=2152188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedrisk-customer-advocate-level-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedrisk-customer-advocate-level-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedrisk-customer-advocate-level-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medrisk-customer-advocate-level-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedrisk-customer-advocate-level-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3164016}},{"tool":"search_jobs","arguments":{"company":"medrisknet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3164016},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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