{"id":3967463,"url":"https://alion.io/job/medsien-central-support-specialist","title":"Central Support Specialist","company":{"id":21006,"name":"Medsien","domain":"medsien.com","url":"https://alion.io/company/medsien","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":113,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T13:19:40Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T17:02:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.\nMore than 60% of all U.S. adults-over 150 million people-live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.\nMedsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand its team. We are seeking an organized, motivated, and passionate Central Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. \nAs a Central Support Specialist, you will support daily operations and help ensure requests and inquiries are handled promptly and professionally. You will coordinate with teams across the organization, such as sales, product, engineering, and operations, to route requests to the right people and follow up until they are resolved. The ideal candidate is a practical problem-solver who communicates clearly, stays organized, and brings structure and teamwork to cross-functional work.\nKey Responsibilities\nSupport day-to-day communications and operational needs.\nProvide professional and timely assistance with general inquiries.\nCoordinate requests with appropriate teams and resources.\nMaintain accurate records and support follow-up as needed.\nAssist with administrative tasks and internal coordination.\nIdentify concerns or opportunities for improvement and share them with the appropriate team.\nMaintain confidentiality when handling sensitive information.\nTake on additional responsibilities as organizational needs evolve.\nQualifications / Skills\nA friendly, professional, and customer-focused approach.\nStrong communication and listening skills.\nGood judgment and a practical approach to problem-solving.\nOrganization, attention to detail, and consistent follow-through.\nFlexibility when managing multiple priorities.\nReliability and a willingness to take ownership.\nComfort working independently and collaboratively.\nOpenness to learning new tools and processes.\nPrevious experience in customer service, administrative support, operations, healthcare, or a related field preferred.\nStrong verbal and written communication skills.\nComfortable using computers and learning new systems.\nAbility to manage tasks accurately and efficiently.\nA positive attitude and commitment to providing dependable support.\nBenefits we offer\nCompetitive salary\nComprehensive medical, vision, and dental coverage\nGenerous tiered PTO policies\nRemote work opportunity\nHigh level of autonomy\nTraining, mentorship, and coaching from leadership\nOur Process\nWe’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to.\nEmployment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.\nThank you for taking the time to apply for a position at Medsien!","description_format":"text","description_chars":4145,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Monitoring","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-09T14:47:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":113,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/medsien-central-support-specialist","json_url":"https://alion.io/job/medsien-central-support-specialist.json","meta":{"generated_at":"2026-11-12T18:26:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21006},"rest":"https://alion.io/mcp/rest/get_company?id=21006"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedsien-central-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedsien-central-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedsien-central-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medsien-central-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedsien-central-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3967463}},{"tool":"search_jobs","arguments":{"company":"medsien.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3967463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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