{"id":3033593,"url":"https://alion.io/job/medtronic-customer-care-representative-2","title":"Customer Care Representative","company":{"id":638,"name":"Medtronic","domain":"medtronic.com","url":"https://alion.io/company/medtronic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":326,"ghost_share":0.015,"stale_share":0.285,"repost_share":0.107,"time_to_fill_p50_days":11,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Heerlen, Netherlands","Madrid, Spain","Milan, Italy","Watford, United Kingdom"],"countries":["PL","NL","ES","IT","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31200,"max":46800,"currency":"EUR","period":"year","gross":null,"usd_annual":52534},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-21T20:52:24Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T06:23:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.\nA Day in the Life\nJob Specific SummaryAs we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.\nThis is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.\nYour work will directly support healthcare providers and ultimately contribute to patient care.\nWhether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.\nThis position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.\nPrimary Responsibilities\nAct as the primary point of contact for customers throughout the service and repair journey\nManage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience\nCollaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues\nHandle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up\nSupport quality and compliance requirements in a highly regulated MedTech environment.\nContribute to process improvements and continuous improvement initiatives\nParticipate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day\nRequired Qualifications\nHigh School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment\nProfessional proficiency in English and Spanish, both written and verbal\nExperience managing multiple priorities while maintaining a high level of accuracy and attention to detail\nProficiency with Microsoft Office applications, including Outlook, Excel, and Word.\nProficiency in French and English (mandatory)\nExperience working within established processes and procedures in an operational environment\nPreferred Qualifications\nExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries\nExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce\nProficiency of an additional European language\nExperience managing customer escalations or complex customer inquiries\nExperience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities\nMedtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.\nPhysical Job Requirements\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.\nRecruitment Fraud Alert\nWe are aware of phishing scams targeting job seekers. Please keep the following in mind:\nApply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.\nMedtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.\nIf you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.\nIf you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at .\nBenefits & Compensation\nMedtronic offers a competitive Salary and flexible Benefits Package\nA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.\nPay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 31,200.00 EUR - 46,800.00 EUR | Netherlands: 40,000.00 EUR - 60,000.00 EUR | Poland: 88,000.00 PLN - 132,000.00 PLN | Spain: 27,200.00 EUR - 40,800.00 EUR | United Kingdom: 30,800.00 GBP - 46,200.00 GBP | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).","description_format":"text","description_chars":6537,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-21T20:52:24Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.9,"age_days":4,"expected_fill_days":11,"reasons":["conf:23","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":52534,"is_top_pay":true},"html_url":"https://alion.io/job/medtronic-customer-care-representative-2","json_url":"https://alion.io/job/medtronic-customer-care-representative-2.json","meta":{"generated_at":"2026-10-26T11:15:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":638},"rest":"https://alion.io/mcp/rest/get_company?id=638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedtronic-customer-care-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedtronic-customer-care-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedtronic-customer-care-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medtronic-customer-care-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedtronic-customer-care-representative-2"}]}