{"id":1193099,"url":"https://alion.io/job/medtronic-customer-service-spec","title":"Customer Service Spec","company":{"id":638,"name":"Medtronic","domain":"medtronic.com","url":"https://alion.io/company/medtronic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":123,"ghost_share":0.024,"stale_share":0.431,"repost_share":0.081,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Germany","Netherlands"],"countries":["PL","DE","NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56400,"max":84600,"currency":"EUR","period":"year","gross":null,"usd_annual":96218},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-24T17:28:35Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-26T23:26:37Z","board_verified":false,"closed_at":"2026-10-26T23:26:37Z","days_open":32,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":32},"description":"Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.\nA Day in the Life\nDa wir unsere neue interne Service & Repair Customer Care Organisation aufbauen, suchen wir Customer Care Specialists, die mit Leidenschaft exzellente Dienstleistungen erbringen und sich in einem dynamischen, schnelllebigen Umfeld wohlfühlen.Diese Position ist ideal für Fachkräfte, die komplexe Kundenanliegen lösen, operative Exzellenz vorantreiben und Teams zum Erfolg führen möchten. Sie wirken an Projekten, Prozessverbesserungen und Systemoptimierungen mit und bleiben gleichzeitig eng mit dem operativen Tagesgeschäft sowie den Kundeninteraktionen verbunden. Ihre Arbeit unterstützt direkt Gesundheitsdienstleister und trägt letztlich zur bestmöglichen Versorgung von Patientinnen und Patienten bei.\nWir suchen erfahrene Mitarbeitende, die fundierte operative Fachkenntnisse mit einer Leidenschaft für kontinuierliche Verbesserung und herausragenden Kundenservice verbinden.\nDie Position ist am Standort Meerbusch angesiedelt und wird im Rahmen eines hybriden Arbeitsmodells ausgeübt, das Büroarbeit und mobiles Arbeiten kombiniert. Reisetätigkeiten sind in geringem Umfang vorgesehen und beziehen sich hauptsächlich auf Geschäftstreffen, Schulungen oder organisatorische Initiativen.\nAls Customer Care Specialist kombinieren Sie umfassende Expertise im Kundenservice mit einem klaren Fokus auf operative Exzellenz und kontinuierliche Verbesserung. Sie unterstützen bei komplexen Kundensituationen, treiben Prozessoptimierungen voran, geben fachliche Unterstützung und wirken an Projekten sowie Unternehmensinitiativen mit. Gleichzeitig bleiben Sie aktiv in die täglichen Customer-Care-Aktivitäten eingebunden.\nVerantwortlichkeiten umfassen, wie folgt:\nSie agieren als Fachexperte (Subject Matter Expert) für komplexe Kundenanfragen, operative Prozesse und Eskalationen.\nSie bearbeiten Kundenaufträge, Angebote, Bestellungen sowie Nachverfolgungsaktivitäten und stellen dabei höchste Qualität und Prozesssicherheit sicher.\nSie arbeiten eng mit internen Stakeholdern zusammen, um komplexe Kunden- und Betriebsanliegen zu lösen.\nSie identifizieren Verbesserungspotenziale, vereinfachen Abläufe und implementieren nachhaltige Lösungen.\nSie unterstützen Projekte, Systemeinführungen, Unternehmensinitiativen sowie Aktivitäten im Rahmen von User Acceptance Tests (UAT).\nSie stellen die Einhaltung von Unternehmensrichtlinien, Prozessen und Qualitätsanforderungen sicher.\nSie analysieren operative Daten und Leistungskennzahlen, um Optimierungspotenziale zu identifizieren.\nSie unterstützen den Wissenstransfer sowie Onboarding- und Schulungsmaßnahmen innerhalb des Customer-Care-Teams.\nErforderliches Wissen und Erfahrung:\nAbgeschlossene Schulausbildung mit mindestens 4 Jahren Berufserfahrung oder Associate Degree/Fachausbildung mit mindestens 2 Jahren Berufserfahrung oder Bachelorabschluss mit mindestens 1 Jahr Berufserfahrung im Bereich Kundenservice, Customer Operations, Service Support oder einem vergleichbaren Umfeld.\nVerhandlungssichere Deutsch sowie Englischkenntnisse in Wort und Schrift auf professionellem Niveau.\nErfahrung im Umgang mit komplexen Kundensituationen, Eskalationen oder bereichsübergreifenden operativen Prozessen.\nErfahrung in der Analyse operativer Daten sowie der Ableitung von Verbesserungsmaßnahmen.\nSicherer Umgang mit Microsoft-Office-Anwendungen, insbesondere Outlook, Excel und Word.\nBevorzugte Qualifikationen\nErfahrung in der Betreuung von Kunden im Gesundheitswesen, in der Medizintechnik, den Life Sciences, im Produktionsumfeld oder in anderen regulierten Branchen.\nErfahrung im Umgang mit ERP- oder CRM-Systemen wie SAP oder Salesforce.\nKenntnisse weiterer Fremdsprachen wie Italienisch oder Französisch.\nPhysical Job Requirements\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.\nRecruitment Fraud Alert\nWe are aware of phishing scams targeting job seekers. Please keep the following in mind:\nApply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.\nMedtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.\nIf you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.\nIf you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at .\nBenefits & Compensation\nMedtronic offers a competitive Salary and flexible Benefits Package\nA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.\nPay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Germany: 56,400.00 EUR - 84,600.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).","description_format":"text","description_chars":5926,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-09-24T17:28:35Z"},{"event":"close","at":"2026-10-26T23:26:37Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":96218,"is_top_pay":true},"html_url":"https://alion.io/job/medtronic-customer-service-spec","json_url":"https://alion.io/job/medtronic-customer-service-spec.json","meta":{"generated_at":"2026-10-27T23:32:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":638},"rest":"https://alion.io/mcp/rest/get_company?id=638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedtronic-customer-service-spec"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedtronic-customer-service-spec"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedtronic-customer-service-spec"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medtronic-customer-service-spec\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedtronic-customer-service-spec"}]}