{"id":1938525,"url":"https://alion.io/job/medtronic-tecnical-uses-support-analyst","title":"Tecnical Uses Support Analyst","company":{"id":638,"name":"Medtronic","domain":"medtronic.com","url":"https://alion.io/company/medtronic","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":137,"ghost_share":0.036,"stale_share":0.38,"repost_share":0.153,"time_to_fill_p50_days":19,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T23:26:37Z","board_verified":false,"closed_at":"2026-10-26T23:26:37Z","days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":21},"description":"Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.\nA Day in the Life\nSomos líderes en tecnología y soluciones médicas impulsados por una misión, con un legado de integridad e innovación. Trabaja con nosotros para incentivar una mejor atención al paciente y colabora con toda la industria para que la asistencia sanitaria sea más asequible y accesible. Forma parte de una comunidad de expertos comprometidos con garantizar una asistencia sanitaria de calidad y asequible en todo el mundo.Venga a fortalecer sus habilidades especializadas y a mejorar su experiencia. Le apoyaremos con la formación, la tutoría, la orientación y las redes que necesita para avanzar, y le capacitaremos para que trabaje de la manera que más le convenga. Juntos, podemos afrontar los retos que cambiarán el panorama de la asistencia sanitaria. Únase a nosotros para desarrollar una carrera que cambia vidas. El puesto estará ubicado en Argentina, CABA en oficina de Medtronic.\nLas responsabilidades pueden incluir las siguientes y se pueden asignar otras tareas:\nResuelve problemas técnicos que se presentan por teléfono en un centro de atención telefónica o servicio de soporte técnico.\nAplica su experiencia en servicio al cliente y los conocimientos técnicos adquiridos en experiencias anteriores para resolver problemas relacionados con la instalación, el uso y la capacitación de los clientes sobre productos de software y/o hardware.\nPuede colaborar con el personal técnico, de ventas, de servicio al cliente o de mercadotecnia para resolver problemas recurrentes y dificultades con los productos.\nBrinda soporte técnico a los usuarios para aplicaciones y hardware de PC, servidores o mainframes.\nResponde preguntas relacionadas con los procedimientos del sistema, las transacciones en línea, el estado de los sistemas y los procedimientos en caso de interrupciones del servicio.\nInteractúa con los servicios de red, ingeniería de sistemas de software y/o desarrollo de aplicaciones con el fin de restablecer el servicio y/o identificar problemas.\nMantiene un registro de seguimiento de la resolución de problemas para garantizar su solución oportuna.\nRecomienda modificaciones en los sistemas con el fin de reducir los problemas de los usuarios.\nEspecifico de la función: Capacidad para utilizar una variedad de procesos de soporte al usuario final implementados por Medtronic, tales como la gestión de servicios de TI (ServiceNow), la comunicación y la colaboración (Outlook, Microsoft Teams, Zoom) para resolver problemas técnicos.\nTecnología: Comprensión de la experiencia y los desafíos del usuario final al utilizar la tecnología y el servicio.\nAdquirir y mantener conocimientos sobre los servicios y soluciones de TI que utilizan los clientes.\nConocimientos y experiencia requeridos:\nCarrera universitaria en Ingeniero en Sistemas, Licenciatura en Sistemas, Ingeniera en Telecomunicación y/o experiencia relevante en ambientes tecnológicos \nDos años de experiencia relevante en soporte técnico a usuarios finales en hardware, software, sistemas y aplicaciones.\nManejo de herramientas de gestión de servicios de TI (ITSM), preferentemente ServiceNow y/o sistemas de manejo de Tickets\nIdeal contar con un nivel avanzado de Ingles \nDominio de plataformas de colaboración y comunicación como Microsoft Teams, Outlook y Zoom.\nUbicación de la vacante: Argentina, CABA\nPhysical Job Requirements\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.\nRecruitment Fraud Alert\nWe are aware of phishing scams targeting job seekers. Please keep the following in mind:\nApply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.\nMedtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.\nIf you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.\nIf you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at .\nBenefits & Compensation\nMedtronic offers a competitive Salary and flexible Benefits Package\nA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.\nThis position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).","description_format":"text","description_chars":5310,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-06T01:03:25Z"},{"event":"close","at":"2026-10-11T14:00:20Z"},{"event":"reopen","at":"2026-10-14T18:18:03Z"},{"event":"close","at":"2026-10-26T23:26:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/medtronic-tecnical-uses-support-analyst","json_url":"https://alion.io/job/medtronic-tecnical-uses-support-analyst.json","meta":{"generated_at":"2026-11-01T08:43:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":638},"rest":"https://alion.io/mcp/rest/get_company?id=638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedtronic-tecnical-uses-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedtronic-tecnical-uses-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedtronic-tecnical-uses-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medtronic-tecnical-uses-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedtronic-tecnical-uses-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1938525}},{"tool":"search_jobs","arguments":{"company":"medtronic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1938525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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