{"id":2404241,"url":"https://alion.io/job/medulla-inside-sales-representative-call-center","title":"Inside Sales Representative (Call Center)","company":{"id":3869651,"name":"Medulla","domain":"medullallc.com","url":"https://alion.io/company/medulla-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":95,"open_postings":40,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":365,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Brook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-02T15:52:34Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-16T03:03:16Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"COMPANY BACKGROUND\nTVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.\nOur vision is to inspire and empower people in our communities to heal, live and function better.\n General Description\nChiro One Wellness Centers is a high-growth, healthcare organization with 150+ clinics, primarily in the Midwest. Each month, we help thousands of patients live happier, healthier lives through our unique model of chiropractic care.\nThe Inside Sales Representative is the first point of contact for prospective patients reaching out for Chiropractic care. They are responsible for effectively communicating the value of receiving treatment at our Chiro One clinics to convert prospects into patients. Top KPIs for the role include the number of new patients “appointments kept” and the conversion rate of leads to new patient appointments. It is their responsibility to drive patient acquisition via inbound and outbound calls, chats, texts, and emails utilizing CCaaS, CRM, email, and nurture technology platforms.\nA Inside Sales Representative demonstrates a thorough understanding of the Chiro One value proposition and successfully communicates and nurtures prospective patients to drive new patient acquisition. This role is a good fit for highly motivated individuals who are goal driven, service-focused and looking to be a part of a mission-driven organization.\nEssential Functions and Responsibilities\nAct as an integral member of the inside sales team responsible for converting patient leads into patient appointments utilizing phone, chat, email, and text communication channels.\nAccountable for meeting and surpassing daily, weekly, and monthly “appointment kept” and conversion targets.\nUtilize sales skillsets including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention and handling and closing.\nPromote Chiro One services and benefits of care including competitive differentiators regarding our high-quality care model.\nManage a high volume of inbound and outbound calls and chats to ensure an outstanding patient experience.\nProvide insight on process improvements, script adjustments, system enhancements and best practice development.\nPassionate about helping people through chiropractic care.\nContinuously take part in sales and technology training to improve selling techniques and learn how new software enhancements can improve the patient journey.\nBenefits\nCompensation Perks:\nBonus Potential\nBi -Weekly pay cycle.\n401(k) Retirement Savings Program with employer discretionary matching.\nHealth & Wellness Perks:\nMedical, dental, and vision insurance.\nLife and disability insurance options.\nWork-Life Balance:\nPaid time off (holidays, vacation, sick days).\nSchedule: Monday-Thursday, 8am-630pm OR Monday-Thursday, 7:30am-4:30pm and Friday 10am-4pm\n Minimum Qualifications\nExperience successfully meeting and surpassing sales goals.\nExcellent verbal and written communication skills, with the ability to call, connect and interact with potential patients.\nHighly motivated and goal oriented.\nDetail-oriented and process driven.\nProficient in Microsoft Office (Excel, Word, and PowerPoint).\nAbility to adapt to a fast-paced, high-growth business while managing multiple priorities.\nHigh school diploma or GED equivalent.\nPreferred Qualifications\nPrevious experience in inside sales, call center or other related sales experience.\nExperience with CRM software such as Salesforce or Microsoft Dynamics.\nAssociates or bachelor’s degree; or equivalent combination of education and experience.\nHealthcare industry experience.\nBi-Lingual (Spanish)\nJob Competencies:\nAn ambitious \"hunter\" mentality, high energy, strong work ethic and positive attitude.\nPersuasive and goal oriented.\nDiligent and persistent.\nAbility to work independently.\nEnergetic, outgoing, and friendly demeanor.\nHigh attention to detail to ensure workload is managed and executed according to standard procedures.\n Disclaimer\nAll team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.","description_format":"text","description_chars":5141,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Information Technology","Chiropractic & Osteopathy"],"lifecycle":[{"event":"open","at":"2026-10-13T00:14:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":12,"expected_fill_days":365,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/medulla-inside-sales-representative-call-center","json_url":"https://alion.io/job/medulla-inside-sales-representative-call-center.json","meta":{"generated_at":"2026-10-16T04:40:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869651},"rest":"https://alion.io/mcp/rest/get_company?id=3869651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedulla-inside-sales-representative-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedulla-inside-sales-representative-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedulla-inside-sales-representative-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medulla-inside-sales-representative-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedulla-inside-sales-representative-call-center"}]}