{"id":2809194,"url":"https://alion.io/job/medvanta-medical-call-center-representative","title":"Medical Call Center Representative","company":{"id":4445787,"name":"MedVanta","domain":"medvanta.com","url":"https://alion.io/company/medvanta","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-04T15:49:39Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-19T01:20:33Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Position Summary / Scope of Responsibility:\nMedVanta is the nation's largest physician-owned musculoskeletal (MSK) platform, dedicated to helping individuals prevent injuries, improve movement, recover from musculoskeletal conditions, and access high-quality MSK care. Through a combination of innovative technology, clinical expertise, data-driven insights, and care navigation services, MedVanta delivers solutions that support prevention, performance, treatment, recovery, and long-term musculoskeletal health.\nThe Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in a professional and tactful manner. They will work closely with all healthcare providers to facilitate and coordinate efficient, effective, quality healthcare. The individual must demonstrate knowledge of orthopaedic practice; possess the ability to collect data reflective of the patient’s clinical status and interpret the appropriate information needed to identify each patient’s requirements related to their specific needs. This role involves collecting and documenting caller information and symptoms, coordinating appointments, and directing the consumers/patients to the next level of care.\nThis is a Hybrid role requiring you to reside in the D.C. Metropolitan area.\nEmployees will primarily work remotely but, will be required to come on-site on occasion for team meetings, training, or equipment pickup.\nCompensation: $18.00-$20.00/hour\nAvailable Hours: Monday-Friday; occasional nights and weekends available\nPrimary Responsibilities:\nThe incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.\nExhibit strong customer service and communication skills in daily interaction with thepublic, patients, staff, and physicians in the performance of job duties.\nCommunicate with consumers/patients via telephone, computer, and/or other digital applications.\nSchedule, reschedule, and cancel patient appointments in accordance with provider availability and office guidelines.\nCoordinate appointment types appropriately based on patient needs and established scheduling protocols.\nVerify patient demographics, insurance information, and required documentation at the time of scheduling.\nCommunicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.\nUses sound judgement to triage and route incoming calls appropriately.\nCollect and accurately document patient-reported information, and coordinate appropriate next steps in accordance with established guidelines and office protocols.\nDictate and respond to all voicemails received in a timely manner, within the response time designated by MedVanta.\nSchedule appointments accurately, utilizing knowledge of physician preference, insurance participation and requirements including application of referrals and treatment plans.\nRegularly and accurately update applicable patient personal and payment informationwithin EMR/EHR software.\nDemonstrate excellent communication, active listening, attention to detail, and exceptional customer service skills.\nRespect confidentiality, privacy, safety, and patient rights.\nVerify insurance.\nOther duties as assigned.\nRequiredEducation and Experience:\nHigh School Diploma or GED\n2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization.\nProficient knowledge of medical terminology. Working knowledge of musculoskeletal conditions and orthopedic terminology a plus.\nProficiency with Microsoft Office Suite of Products\nProficiency with EMR/EHR software\nCompetencies / Required Skills and Abilities:\nStrong ability to communicate effectively both verbally and in writing; thoughts and instructions are logical and clearly expressed.\nCapable of properly handling situations involving anxious or frustrated consumers/patients, offering appropriate assistance and support.\nWork well under stress and relate to the general public, healthcare professionals, and colleagues in a respectful manner. \nPossess adequate typing skills and basic computer knowledge.\nAble to work remotely or in a hybrid environment, both independently and as part of a team.\nStrong organizational, multitasking, and time management abilities.\nMust be able to read, write, speak, understand, and communicate in the English language.\nBilingual in Spanish language (or other language) is a plus.\nPhysical Demands:\nMust be able to sit for long periods of time and lift up to 25 pounds.\nMust be able to use appropriate body mechanics techniques when performing desk duties.\nUse of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone, or through use of other required technology.\nVisual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.","description_format":"text","description_chars":5158,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Sports Medicine"],"lifecycle":[{"event":"open","at":"2026-10-18T08:39:19Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.277,"p_room":0.28,"age_days":75,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-19T02:02:37Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/medvanta-medical-call-center-representative","json_url":"https://alion.io/job/medvanta-medical-call-center-representative.json","meta":{"generated_at":"2026-10-19T02:02:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445787},"rest":"https://alion.io/mcp/rest/get_company?id=4445787"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedvanta-medical-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedvanta-medical-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedvanta-medical-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medvanta-medical-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedvanta-medical-call-center-representative"}]}