{"id":4026056,"url":"https://alion.io/job/medvanta-therapy-front-desk-coordinator","title":"Therapy Front Desk Coordinator","company":{"id":4445787,"name":"MedVanta","domain":"medvanta.com","url":"https://alion.io/company/medvanta","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanover, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T12:41:35Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:54:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary/Scope Of Responsibility\nThe Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.\nThe Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned.\nPrimary Responsibilities\nProvide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic.\nAddress scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager.\nTrack visit limits, authorizations, and prescription expiration dates for all patients. Perform daily “click-throughs” to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdue for a re-evaluation.\nSchedule, cancel and reschedule patient appointments and contact patients who no show for their appointments. Attempt to schedule out patient appointments in advance. Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments.\nVerify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient’s length of care.\nCheck in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient’s departure.\nIssue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures.\nAssist with appeals to insurance companies to extend therapy services as necessary.\nObtain and track signatures for Medicare Plans of Care and Medicare Recertifications.\nGreet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour.\nComplete the daily opening and closing procedures as specified by the practice/billing office.\nRun daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager.\nMonitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary. Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300.\nContinuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction.\nCommunicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk.\nPerforms other duties as assigned.\nReporting Relationships\nThe Therapy Front Desk Coordinator reports directly to the Practice Administrator.\nThis role does not have direct reports.\nRequired Education & Experience\nHigh School Diploma or GED required. \nCPR for Healthcare Providers certification.\nMinimum of 1+ years’ experience in administrative roles, preferably in a medical environment.\nExperience and proficiency working with computers and electronic medical records.\nCompetencies/Required Skills\nStrong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization.\nDemonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.\nStrong oral and written communication skills with excellent self-discipline and patience\nProficiency in Windows based office technologies (e.g., Word, Excel)\nThorough knowledge of CPT & ICD-10 coding procedures.\nThorough knowledge of Medicare and third-party billing.\nThorough knowledge of Workers Compensation insurance its unique features and requirements.\nAble to work independently.\nExudes professionalism in presentation.\nMust be able to read, write, speak, understand, and communicate in the English language.\nPhysical Demands\nMust be able to sit for long periods of time and lift up to 25 pounds. \nMust be able to use appropriate body mechanics techniques when performing desk duties. \nRequires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.\nAdequate hearing to perform duties in person and over telephone.\nMust be able to communicate clearly to patients in person and over the telephone.\nVisual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.\nBenefits Include:\nMedical, dental, and vision insurance | Flexible Spending Account (FSA) and Health Savings Account (HSA) options | 401(k) retirement plan with employer contributions | Paid time off and paid holidays | Employer-paid life insurance | Voluntary supplemental benefits including disability and additional coverage options | Employee Assistance Program (EAP)\nFull-time employees are eligible for employer-paid life insurance. Part-time employees are eligible for 401(k) participation. Benefits eligibility and employer contribution levels may vary.","description_format":"text","description_chars":5764,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation","Orthopedic Clinics"],"lifecycle":[{"event":"open","at":"2026-11-10T16:54:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":275,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-10T18:07:58Z"},"pay":null,"html_url":"https://alion.io/job/medvanta-therapy-front-desk-coordinator","json_url":"https://alion.io/job/medvanta-therapy-front-desk-coordinator.json","meta":{"generated_at":"2026-11-10T18:07:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445787},"rest":"https://alion.io/mcp/rest/get_company?id=4445787"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedvanta-therapy-front-desk-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedvanta-therapy-front-desk-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedvanta-therapy-front-desk-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medvanta-therapy-front-desk-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedvanta-therapy-front-desk-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4026056}},{"tool":"search_jobs","arguments":{"company":"medvanta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4026056},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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