Emergency Client Service Representative - Relief

Description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology,and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVetexperience for our clients and patients, as well as your teammates.

Weare looking for: Client Service Representative (CSR)

Our Client Service Representatives havethe first interaction with our clients providing superior service to ensure client interactions are facilitatedsmoothly, compassionatelyand effectively throughout their MedVetExperience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical recordsand financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintaina compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients

• Answer telephones and transfer calls

• Escort clients and their pets to exam rooms

• Manage medical records, charts, reportsand correspondence

• Discuss payment options and process payments

• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations

• Excellent verbal and written communication skills

• Excellent client service skills and phone etiquette

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

• Sense of urgency within a fast-paced environment

• Some flexibility with work hours and able to work additionalhours when necessary

• Critical thinking skills and ability to anticipateneeds inter & intra-departmentally

• General computer competency required including Microsoft Word and Excel

• Previousexperience in veterinary setting (preferred)