{"id":3854905,"url":"https://alion.io/job/medwatch-it-operations-manager","title":"IT Operations Manager","company":{"id":4483184,"name":"MedWatch","domain":null,"url":"https://alion.io/company/medwatch-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":105000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-06T02:18:31Z","employer_posted_date":null,"last_verified_at":"2026-11-06T02:18:31Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Scope: The IT Operations Manager is responsible for the day-to-day leadership, management, and execution of IT operations, including end user support, application support, EDI operations, business systems administration, and technology service delivery. The role directly supervises operational IT staff, serves as the primary escalation point for operational technology issues, and ensures the effective delivery of technology services across the organization.\nReporting directly to the Vice President of Technology, the IT Operations Manager implements departmental priorities and operational initiatives while collaborating with Development, Cybersecurity, Data Analytics, Infrastructure, and business stakeholders to ensure technology services align with organizational needs. The role is responsible for fostering a high-performing team environment, promoting cross-functional collaboration, and maintaining operational excellence across supported systems and services.\nEducation:\nBachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered. \n\nAdditional education or training in IT service management, systems administration, cybersecurity, cloud technologies, project management, leadership, or healthcare technology operations is desirable. \n\nLicensure/Certification Requirements:\nITIL, Microsoft, CompTIA Security+, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or other relevant technology operations, service management, or leadership certifications preferred.\n\nMicrosoft 365, Azure, cybersecurity, cloud administration, and business systems administration certifications are desirable.\n\nExperience:\nMinimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions.\n\nMinimum of two (2) years of supervisory, team leadership, or people management experience required.\n\nDemonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities.\n\nExperience supporting healthcare information systems, proprietary software solutions, client-server environments, remote workforces, and regulated operational environments is desirable.\n\nExperience coordinating activities across business users, software development, cybersecurity, analytics, vendors, and client-facing teams is preferred.\n\nExperience overseeing client implementations, EDI operations, business system administration, operational support services, and service delivery functions is highly desirable.\n\nExperience administering Microsoft 365 and supporting cloud-based technology platforms, identity management, software licensing, and SaaS applications is preferred.\n\nExperience supporting Azure environments and coordinating with infrastructure teams, managed service providers, and technology vendors is preferred. \n\nRequirements/Skills:\nStrong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices.\n\nDemonstrated ability to lead operational teams, establish priorities, manage competing demands, and ensure successful execution of departmental objectives.\n\nStrong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices.\n\nAbility to evaluate technical and operational issues, determine appropriate resolution paths, and coordinate resources across multiple technical disciplines.\n\nStrong knowledge of Microsoft 365 administration, SaaS application management, software licensing, identity and access management, and cloud-based technologies.\n\nWorking knowledge of Azure administration, infrastructure operations, reporting solutions, SQL databases, Crystal Reports, and business application environments.\n\nAbility to translate business needs into operational requirements and coordinate activities between business stakeholders and technical teams.\n\nStrong written, verbal, organizational, time management, problem-solving, and decision-making skills.\n\nDemonstrated ability to mentor, coach, develop, and manage technical staff while fostering accountability, collaboration, knowledge sharing, and continuous improvement.\n\nAbility to build productive working relationships across Development, Cybersecurity, Data Analytics, Infrastructure, IT Operations, vendors, clients, and executive leadership.\n\nAbility to communicate effectively with technical and non-technical audiences at all levels of the organization.\n\nAbility to handle complex situations tactfully, professionally, and diplomatically.\n\nStrong computer skills with proficiency in Microsoft Office Suite products.\n\nDuties and Responsibilities:\nIT Operations and Service Delivery\nLeads day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration.\n\nEnsures support requests, incidents, and operational issues are managed, prioritized, communicated, and resolved in accordance with established service expectations.\n\nServes as the primary escalation point for operational technology issues affecting users, applications, systems, or business processes.\n\nEstablishes and maintains operational procedures, support standards, documentation, and service delivery metrics.\n\nMonitors operational performance and identifies opportunities to improve efficiency, service quality, and user experience.\n\nEnsures operational activities support departmental priorities established by the Vice President of Technology.\n\nStaff Leadership and Development\nDirectly supervises Help Desk, EDI, and other IT operational support personnel as assigned.\n\nProvides leadership, mentoring, coaching, and performance management to support employee growth and development.\n\nEstablishes performance expectations and promotes accountability, customer service excellence, and continuous improvement.\n\nSupports recruitment, onboarding, training, succession planning, and professional development activities.\n\nEnsures appropriate staffing coverage, workload distribution, and resource allocation to meet operational needs.\n\nBusiness Systems Administration\nOversee administration and support of assigned business technology platforms, including Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications.\n\nMaintains responsibility for licensing, user provisioning, access management, and configuration governance for assigned platforms.\n\nServes as the escalation point for complex business systems issues and coordinates resolution with internal staff, vendors, and service providers.\n\nEvaluates business system performance and recommends improvements to increase reliability, efficiency, and user adoption.\n\nCoordinates software licensing renewals, vendor relationships, and operational support requirements for assigned platforms.\n\nEDI Operations and Client Implementation Support\nOversee day-to-day EDI operations, client onboarding activities, implementation coordination, testing efforts, and production readiness.\n\nDirectly supervises EDI support resources and serves as the escalation point for implementation and transaction-processing issues.\n\nEnsure EDI implementations, file modifications, and operational changes are completed accurately and within established timelines.\n\nCoordinates activities between clients, IT operations teams, vendors, development resources, and business stakeholders to support successful implementation outcomes.\n\nMonitors implementation progress, operational readiness, issue resolution, and post-implementation support activities.\n\nApplication Support, Reporting, and Operational Escalations\nServes as the primary escalation point for application support, reporting, workflow, and operational technology issues.\n\nOversees support processes for proprietary software applications and business systems to ensure effective issue resolution and user support.\n\nProvides guidance and oversight for reporting requests, data validation efforts, and reporting-related troubleshooting activities.\n\nServes as an escalation resource for SQL-based reporting solutions, Crystal Reports development, and reporting data requirements when necessary.\n\nEnsures appropriate triage and escalation of issues to Development, Cybersecurity, Infrastructure, Data Analytics, vendors, or other resources as required.\n\nIdentifies recurring issues, process gaps, and operational risks and develops recommendations for improvement.\n\nInfrastructure and Cloud Operations Coordination\nParticipates in administration and support of the organization's Azure environment in collaboration with the Vice President of Technology, Network Administrator, and managed service providers.\n\nSupports management of cloud services, identity systems, access controls, monitoring, and operational maintenance activities.\n\nActs as a consulted stakeholder for infrastructure planning, operational changes, technology projects, and service improvements.\n\nCoordinates operational support activities involving infrastructure resources and external technology partners.\n\nSupports business continuity, disaster recovery, and incident response activities as assigned.\n\nCross-Functional Technology Collaboration\nPartners with the Vice President of Technology to promote effective collaboration between IT Operations, Development, Cybersecurity, Data Analytics, and Infrastructure teams.\n\nCoordinates operational readiness, communication, support planning, and adoption activities for technology initiatives.\n\nHelps align operational priorities and resource needs with departmental and organizational objectives.\n\nCommunicates operational risks, challenges, recommendations, and improvement opportunities to technology leadership.\n\nSupports execution of departmental goals and strategic initiatives established by the Vice President of Technology.\n\nFinancial and Administrative Responsibilities\nAssists with planning, monitoring, and management of operational technology expenditures.\n\nReviews and approves vendor invoices, purchases, and technology-related expenses as assigned.\n\nParticipates in vendor management activities and supports contract administration efforts.\n\nPerforms other duties as assigned by the Vice President of Technology or Chief Operations and Technology Officer.\n\nAdheres to all company policies and procedures.\n\nThe pay range for this position is $105,000 - $110,000 annually.Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. \n\nWe are an Equal Opportunity Employer including disability/veterans.\nOriginally posted on Himalayas","description_format":"text","description_chars":11159,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-11-06T05:28:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/medwatch-it-operations-manager","json_url":"https://alion.io/job/medwatch-it-operations-manager.json","meta":{"generated_at":"2026-11-07T23:12:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483184},"rest":"https://alion.io/mcp/rest/get_company?id=4483184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedwatch-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedwatch-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedwatch-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medwatch-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedwatch-it-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854905}},{"tool":"search_jobs","arguments":{"company":4483184,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854905},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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