{"id":2307447,"url":"https://alion.io/job/medwatch-operations-support-specialist","title":"Operations Support Specialist","company":{"id":65469,"name":"Medwatch","domain":"medwatch.com","url":"https://alion.io/company/medwatch","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-11T20:37:24Z","employer_posted_date":null,"last_verified_at":"2026-10-11T20:37:24Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Scope: The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions. \nEducation: High School Diploma required, some college or higher education preferred. \n\nExperience: Minimum of 1 year of experience in customer service role.  \n\nRequirements/Skills: Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams  \n\nAbility to learn and utilize internal applications.   \n\nStrong interpersonal communication skills.   \n\nAwareness of internal and external customer needs.   \n\nKnowledge of insurance, self-funded, and stop loss industry.   \n\nSelf-motivated, and ability to see projects through to execution.   \n\nStrong trouble shooting and problem-solving skills.  \n\nBilingual; English and Spanish is a plus.  \n\nGood organizational skills and time management  \n\nExcellent verbal and written communication skills  \n\nAbility to handle difficult situations tactfully and diplomatically.   \n\nEffective problem solving and decision-making skills.  \n\nStrong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)  \n\n  Duties and Responsibilities: \nMaintain an understanding of MedWatch products and services, and objectives.   \n\nResource for team setting up New Groups.   \n\nReview New Group setups in MedWatch system with efficiency and accuracy.  \n\nUnderstand and facilitate group renewals.   \n\nAssist in preparation and distribution of fee schedules.   \n\nAudit monthly renewals for accuracy, and timely distribution.  \n\nSpecial Projects   \nCommunicate with clients and internal staff via telephonic and email communications.   \n\nResource for accounting assisting in resolving outstanding invoice issues.  \n\nWork in a team environment to knowledge share and follow standard processes.  \n\nMaintain an understanding of standard MedWatch reporting.   \n\nProvides additional administrative support to the organization for various tasks and projects.  \n\nProvide support to other areas of the Company as requested or assigned.  \n\nThe incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice. \n\nThe pay rate for this position is $17.50 - $20.00 hourly\nWork Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. \n\nWe are an Equal Opportunity Employer including disability/veterans\nOriginally posted on Himalayas","description_format":"text","description_chars":2742,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Media"],"lifecycle":[{"event":"open","at":"2026-10-11T23:33:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":3,"expected_fill_days":7,"reasons":["seen:3","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/medwatch-operations-support-specialist","json_url":"https://alion.io/job/medwatch-operations-support-specialist.json","meta":{"generated_at":"2026-10-15T20:09:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30644,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65469},"rest":"https://alion.io/mcp/rest/get_company?id=65469"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmedwatch-operations-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmedwatch-operations-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmedwatch-operations-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/medwatch-operations-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmedwatch-operations-support-specialist"}]}