{"id":2467043,"url":"https://alion.io/job/meet-happen-collections-specialist","title":"Collections Specialist","company":{"id":1931193,"name":"Happen Bank","domain":"happen.com","url":"https://alion.io/company/happen-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Function Calling","optional":false},{"name":"Wi-Fi","optional":false}],"status":"closed","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T17:00:50Z","board_verified":false,"closed_at":"2026-10-21T17:00:50Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Current Employees of Happen Bank: Please apply via your internal Workday Account\nHappen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.\nAbout the Role\nAt Happen Bank, we take pride in supporting members through challenging decisions, and we’re looking for professionals ready to build and apply strong problem-solving and persuasion skills.This role is designed for individuals ready to take the next step, navigating nuanced financial situations that call for advanced communication, negotiations and critical thinking. You’ll manage complex, high-risk accounts, balancing firm decision-making with empathy, resilience, and adaptability.\nBring your experience - and grow it with us. \nWhat You'll Do\nYou will work in a fast paced, high-volume environment as you make outbound collections calls on an auto-dialer. About 100 -120 calls daily. \nYou will navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements. \nYou will listen and seek to understand the member’s goals/needs and tailor specific solutions using Happen Bank tools and resources \nYou can expect to contribute to defined KPIs and results by infusing a human element into our call model.\nPay\n$18.00/hr base + monthly performance-based bonuses. Avg earnings $22-25/hr\nSchedules (subject to change):\n10:30 AM - 7:00 PM Monday - Thursday; 9:30 AM - 6:00 PM Friday\nOR\n6:00 AM - 3:00 PM 4 Weekdays; 7:00 AM - 4:00 PM Saturday - Saturdays are required for the early schedule.\nStart Date\nOctober 26, 2026\nWe utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered.\nAbout You\nHave 1+ year of collections and/or sales experience \nContribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development. \nAbility to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner \nHigh school diploma or GED equivalent required \nVirtual (Work from Home) Considerations:\nHappen Bank currently has options to work from home, but we are asking for flexibility going forward as circumstances change and we potentially determine to transition teams back to work in the office. The following are requirements to perform this role while working from home:\nHave a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. \nHave high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed) \nBe able to connect directly into your modem/router (not via wifi) ethernet cord provided \nBe comfortable trouble shooting technical issues without in-person IT support \nMUST live and work within 75 miles of the Happen Bank office hiring this role. \nWhile working, it is expected that you are not the primary caregiver to any pets, children or elderly. \nWorking Conditions\nRequired to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.\nWhat Makes LC different:\nA great place to build your career\nWe want you to learn and grow with us. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.\nWe celebrate individuality\nIndividual perspectives and experiences make us and our business better-there is no “typical” Happen Bank employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups-like our women’s, veterans, Latinx, and LGBTQ groups-offer more ways to feel connected and supported within our Happen Bank community.\nYou are worth it\nWe want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:\nGenerous paid time off \n401(k) match up to 4% or $5,000 per year \nWellness program with cash incentives and more! \nPerks with purpose \nWe also offer a wide range of onsite perks to help you get the most out of your day.\nOnsite gym, locker room, showers and a bike room \nPublic Café in the building \nLight-filled, colorful work-spaces that encourage collaboration and innovation \nCovered parking \nBasketball courts and open field for sports activities \nHealthy snacks and drinks \nPosition ineligible for visa sponsorship.\n#LI-SS1\n#HBMR2\nHappen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.\nWe are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at .\nNotice on AI Tool Use\nFor select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.\nYou will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.\nDuring the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.\nWe will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.\nWe will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.","description_format":"text","description_chars":7667,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Sports activities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T18:52:50Z"},{"event":"close","at":"2026-10-21T17:00:50Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/meet-happen-collections-specialist","json_url":"https://alion.io/job/meet-happen-collections-specialist.json","meta":{"generated_at":"2026-10-28T04:54:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1931193},"rest":"https://alion.io/mcp/rest/get_company?id=1931193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmeet-happen-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmeet-happen-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmeet-happen-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/meet-happen-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmeet-happen-collections-specialist"}]}