{"id":3720404,"url":"https://alion.io/job/megaport-account-manager","title":"Account Manager","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:24:49Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T21:40:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Role\nReporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will serve as the primary point of contact for a portfolio of high-value, strategic customers. This is a Sales role with a quota to achieve each quarter, focused on high-touch post-sales engagement, with particular emphasis on driving customer success, enabling upsell and cross-sell opportunities, managing renewals, supporting service performance, and enhancing the overall customer experience.\nThe CSM will be responsible for maintaining and expanding revenue by developing strong customer relationships, understanding strategic priorities, introducing new product developments and commercial initiatives, and showcasing the full value of the Megaport proposition. This is a quota-carrying role, with defined revenue targets and performance measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base, contributing to both individual and team objectives.\nThis position is part of the wider Integrated Accounts Team, working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing strategic customers within the France portfolio, focused on growth, retention, adoption, and long-term customer satisfaction.\nYou will champion Megaport’s value proposition and help drive adoption across our ever-evolving portfolio of services, strengthening Megaport’s position as a trusted infrastructure partner.\nWhat You’ll Be Doing\n\nCollaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined portfolio of strategic customers.\n\nBuild strong relationships across multiple levels of the customer organisation, including senior and executive stakeholders.\n\nDevelop and maintain account plans that capture customer objectives, priorities, risks, stakeholders, and growth opportunities.\n\nLead regular strategic customer engagements, including business reviews and success planning sessions.\n\nDrive adoption and awareness of Megaport’s products, services, and broader partner ecosystem through proactive, tailored engagement.\n\nProactively manage the renewal process, identifying risk early and working to maximise retention and customer lifetime value.\n\nAct as a trusted advisor from onboarding through to renewal and expansion, ensuring customers realise ongoing value from Megaport.\n\nIdentify upsell, cross-sell, and whitespace opportunities based on customer priorities, use cases, and future plans.\n\nRepresent the customer internally, coordinating commercial resolution of issues and identifying where Megaport can deliver greater value.\n\nTrack customer sentiment, account health, risks, and pipeline activity in Salesforce (SFDC) to support planning and forecasting.\n\nMaintain strong product knowledge across Megaport’s solutions, confidently positioning their value within the customer’s broader technology environment.\n\nSupport revenue growth campaigns by partnering with Sales and Marketing on focused strategies.\n\nCollaborate with cross-functional teams, including Finance and Operations, to help resolve service-impacting challenges.\n\nContinuously seek ways to improve customer experience and internal processes through customer feedback and commercial insight.\n\nWhat We Are Looking For\n5+ years of experience in Customer Success, Strategic Account Management, Account Management, or equivalent roles within the enterprise software, internet, cloud, or telecommunications sectors.\n\nExperience managing high-value or strategically important customers in a high-touch environment.\n\nStrong commercial acumen and the ability to influence revenue outcomes through a consultative, value-driven sales approach.\n\nProven experience driving retention, adoption, upsell, and cross-sell within existing customer accounts.\n\nStrong relationship-building skills, with the ability to engage confidently with senior and executive stakeholders.\n\nDemonstrated strength in identifying customer pain points and proposing relevant solutions that drive tangible value.\n\nProven ability to thrive in fast-paced, technical environments with shifting priorities.\n\nExcellent verbal and written communication skills and the ability to collaborate effectively across global teams and customers.\n\nConfident using CRM platforms such as Salesforce (SFDC) to maintain account records, opportunity pipelines, forecasting, and reporting.\n\nUnderstanding of cloud, networking, and virtualised compute environments in the enterprise space is highly desirable.\n\nMust be fluent in French and English, comfortable presenting to customers and internal company stakeholders in both languages.\n\nWhat We Offer\nFlexible working environments\n\nBirthday Leave\n\nGenerous study and training allowance + 5 days paid study leave\n\nCreative, fun, and contemporary workspaces\n\nMotivated team of industry experts and new talent\n\nCelebrated success with ‘Legend’ and ‘Kudos’ Awards\n\nHealth and wellness 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