{"id":4122513,"url":"https://alion.io/job/megaport-field-engineer-3","title":"Field Engineer","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"NVLink","optional":false},{"name":"HPC","optional":true},{"name":"InfiniBand","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-11-11T19:33:35Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T00:45:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your Role\nThe Datacenter Operations team at Latitude.sh keeps the physical infrastructure behind our bare-metal cloud running: servers, racks, power, cabling and structured connectivity across our global data center footprint.\nA fast-growing part of that footprint is high-density GPU infrastructure: multi-GPU AI servers (8x SXM-class NVIDIA platforms) drawing well above typical enterprise rack densities, with demanding power, cooling and cabling requirements. These systems run production AI workloads for our customers, so precision, uptime and hardware discipline are non-negotiable.\nWe are looking for a Field Engineer to act directly on this physical infrastructure. This is a hands-on role: you will deploy, maintain, troubleshoot and repair GPU servers and their supporting infrastructure, travel between data centers in your region, and act as the on-site focal point for new deployments, including overseeing remote hands teams at partner facilities.\nWe are hiring at a senior level; mid-level candidates will be considered when they bring solid, demonstrable GPU server hardware experience.\nWe are seeking four Field Engineers to join our team in Minneapolis, MN.\nWhat You'll Be Doing\nGPU Server Maintenance & Break Fix\n\nDiagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans);\n\nPerform component-level replacement following vendor procedures and ESD-safe handling practices;\n\nRun and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before intervention;\n\nExecute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and break-fix workflows.\n\nManage the full RMA cycle: fault evidence collection, vendor ticket handling, part logistics, replacement and validation.\n\nValidate repaired systems back to production standards (burn-in, stress tests, link and thermal checks) before customer handover.\n\nDeployments, Racking & Cabling\n\nRack, stack and cable GPU servers and supporting equipment (switches, PDUs), respecting weight, airflow and power-density constraints of high-density racks.\n\nPerform structured copper and fiber cabling: run, terminate, label, test and certify links (including high-speed interconnects such as 400G/NDR-class fabrics).\n\nVerify power distribution readiness (PDU capacity, circuit balancing, redundancy) before energizing new GPU racks.\n\nExecute server installations and decommissions end to end, including physical audit and inventory updates.\n\nSupport the Deploy & Implementation team by confirming switch, PDU and cross-connect availability prior to activation.\n\nNew Deployment Oversight & Remote Hands Coordination\n\nAct as the on-site focal point for new GPU deployments in your region.\n\nPlan, brief and oversee remote hands teams at partner facilities: define work scopes, validate execution quality and sign off on completed work.\n\nEnsure deployment work follows Latitude.sh standards for cabling, labeling, documentation and safety.\n\nReport deployment progress, blockers and quality issues to Datacenter Operations leadership and coordinate corrective actions.\n\nOperations & Documentation\n\nRespond to physical infrastructure incidents within agreed SLAs, including on-call escalations.\n\nMaintain accurate, up-to-date documentation: rack elevations, cabling maps, asset inventory, maintenance records and runbooks.\n\nPerform preventive maintenance and inspection routines on servers and rack-level infrastructure.\n\nFollow and improve change management procedures for all physical interventions in production environments.\n\nCollaborate with Network Operations, Deploy & Implementation and Electrical teams on cross-functional activities\n\nWhat We're Looking For\nAdvanced English communication skills, both written and spoken.\nProven hands-on experience with datacenter server hardware: installation, troubleshooting, component replacement and validation; we value demonstrated skill over years of experience.\nSolid knowledge of GPU server platforms and architecture, including: SXM/HGX baseboard systems (e.g. NVIDIA H100/B-series class platforms) and PCIe GPU servers GPU interconnects: NVLink/NVSwitch, PCIe topologies \nHigh-power server design: multi-PSU configurations, power budgeting (10-15 kW class systems), airflow and thermal behavior.\nExperience with out-of-band management (BMC, IPMI, Redfish, vendor consoles such as iDRAC/Supermicro IPMI) for diagnostics and remote troubleshooting.\n\nCompetence in structured cabling: copper and fiber standards, connector types (LC, MPO/MTP, OSFP/QSFP transceivers, DACs/AOCs), testing and certification practices.\n\nUnderstanding of datacenter power fundamentals: PDU types, single vs. three-phase circuits, redundancy models (A/B feeds), and safe work practices around energized equipment.\n\nAbility to read and produce technical documentation: rack elevations, cabling schedules, work instructions and incident reports.\n\nStrong troubleshooting methodology: able to isolate faults systematically and document root cause.\n\nAutonomy and ownership: comfortable being the senior technical presence on site, making sound decisions under pressure and knowing when to escalate.\n\nAvailability for regional travel between data centers and for on-call rotations outside business hours.\n\nPhysical capability for data center work: lifting and handling heavy equipment (GPU servers routinely exceed 100 kg per chassis, handled with lifts and team procedures), working in hot/cold aisles.\n\nNice to have, but not essential traits and experience\nExperience with direct liquid cooling (DLC) systems for GPU servers: cold plates, quick disconnects, CDUs, manifolds, leak detection and coolant handling procedures.\n\nHands-on experience with high-density AI platforms from Supermicro, Dell, NVIDIA (HGX/DGX-class) or similar OEMs.\n\nFamiliarity with InfiniBand/NDR fabrics and their physical layer (OSFP optics, splitter cables, fabric cabling patterns).\n\nCertifications such as CompTIA Server+, NVIDIA-Certified (hardware/AI infrastructure tracks), BICSI Installer/Technician, or vendor hardware certifications (Dell, Supermicro, HPE).\n\nExperience working in or coordinating with colocation/partner facilities and their remote hands processes.\n\nBasic Linux command-line skills for hardware validation and diagnostics.\n\nBackground in bare-metal, hyperscale, HPC or AI infrastructure environments.\n\nWorking Model & Scope\nReports into the Datacenter Operations team.\n\nBusiness hours with on-call rotation for after-hours physical infrastructure incidents.\n\nRegional scope: based near one of our data center locations, with regular travel between nearby facilities for deployments, maintenance and incident response.\n\nOn-site presence is essential to the role.\n\nWhat We Offer\nFlexible working environment - a remote-first culture with coworking options available\n\nGenerous leave plans - including, parental leave, birthday leave, and a purchased annual leave program\n\nHealth and wellness support - through a wellness allowance and employee wellbeing initiatives\n\nComprehensive learning support - generous study and training allowance plus paid study leave\n\nCreative, modern workspaces - designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes\n\nMotivated, inclusive team - work alongside industry experts and fresh talent\n\nRecognition programs - celebrate achievements with our Legend and Kudos award","description_format":"text","description_chars":7618,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-11-12T00:45:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T01:20:48Z"},"pay":null,"html_url":"https://alion.io/job/megaport-field-engineer-3","json_url":"https://alion.io/job/megaport-field-engineer-3.json","meta":{"generated_at":"2026-11-12T01:20:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7367},"rest":"https://alion.io/mcp/rest/get_company?id=7367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmegaport-field-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmegaport-field-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmegaport-field-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/megaport-field-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmegaport-field-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4122513}},{"tool":"search_jobs","arguments":{"company":"megaport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4122513},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}