Network Operations Analyst

The Role

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.

Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

Key Responsibilities

• Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;

• Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;

• Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;

• Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;

• Plan and support network expansions, topology changes, and capacity improvements;

  • Maintain accurate and up-to-date network documentation, procedures, and incident records;

• Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;

• Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.

Skills & Qualifications

• Advanced English communication skills (B2 level or higher), both written and spoken;
• Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);
• Solid understanding of networking fundamentals and protocols, including:
• Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree
• IP networking: ARP, Subnetting, ACLs, DHCP
• Routing: BGP, OSPF
• Transport & management: TCP, UDP, SNMP, NTP, SSH
• Troubleshooting tools: Ping, Traceroute
• Proven ability to troubleshoot production environments with a hands-on and analytical approach
• Strong prioritization skills and ability to operate calmly under pressure
• Clear communication skills, with the ability to explain technical topics to different audiences
• Proactive mindset and willingness to continuously learn and improve;
• Cisco CCNA certification (required); higher-level certifications are a plus

Nice to Have

• Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;
• Previous experience in ISP, data center, or large-scale infrastructure environments;
• Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);
• Experience interacting directly with carriers and transit providers.

What We Offer

• Best team ever. Legit. (Sorry other teams)

• Flexible work (remote-friendly & balanced schedules)

• Birthday leave-celebrate yourself

• Generous parental leave program.

• Health & wellness program

• Global team of experts who love what they do

• Recognition programs that actually mean something

• Access to an innovative and collaborative culture where your impact is visible.