Network Operations Engineer

Your Role

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.

Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

What You’ll Be Doing

• Operations and maintenance of Megaport’s next-generation network
• Major network and Level 3 customer incident fault resolution
• Network capacity management activity ensuring availability, forecasting/planning & deployment
• Document all work completed in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented for network equipment
• Maintain technical relationships with vendors and internal engineering teams
• Provide escalation support for network operations centre staff, sales, deployment, and other business units
• Provide technical summaries of proposed, planned, and completed technical work
• Evaluation, testing, and certification of new network hardware, systems and software
• Development and delivery of training to Network Operations staff
• Work with Engineering on network enhancement projects

What We Are Looking For

• Passionate about technology and using technology to solve problems
• Strong work ethic and willingness to continuously improve yourself
• Focus on end user experience, taking the extra step so that users can get the most from their services
• Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance
• Production experience in ISIS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN
• Production experience operating optical networks, particularly with DWDM and ROADM systems
• Production experience operating transit networks including managing upstream, downstream and peering relationships
• Production experience in Juniper, Cisco and Nokia hardware platforms
• Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres
• Linux OS and Perl or Python coding experience will be highly regarded
• Be proactive and self-motivated
• Organised with a strong attention to detail
• Exceptional time management skills
• Have the ability to take initiative and work effectively in a rapidly changing environment
• Ability to work autonomously as well as in remote teams

Working Location and Hours

• Hybrid work model: Three days a week in the Brisbane office, with flexibility to work remotely or from the office on other days
• On-Call: Weekend and public holiday shifts are part of a rotating on-call schedule approximately every 10 weeks to ensure continuous coverage and support availability

What We Offer

• Flexible working environment - a remote-first culture with coworking options available
• Generous leave plans - including, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support - through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support - generous study and training allowance plus paid study leave
• Creative, modern workspaces - designed to inspire when you're not working remotely
• Motivated, inclusive team - work alongside industry experts and fresh talent
• Recognition programs - celebrate achievements with our Legend and Kudos award