{"id":538659,"url":"https://alion.io/job/megaport-network-operations-tech-lead","title":"Network Operations Tech Lead","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","Sydney, Australia","Melbourne, Australia","Adelaide, Australia","Canberra, Australia","Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":191000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"OSPF","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Grafana","optional":true},{"name":"Prometheus","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-08T02:50:41Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-04T11:52:00Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About Latitude.sh\nLatitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.\nWhy Latitude.sh?\nWe're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd - you'll be an essential contributor, making a real impact from day one. Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.\nThe Role\nThe Network Operations Tech Lead is responsible for leading the 3rd shift team at Latitude.sh, ensuring around-the-clock availability, stability, and performance of our global network infrastructure. This role bridges hands-on technical work and team leadership, acting as the primary escalation point during overnight operations.\nThe Tech Lead coordinates with other shift leads and reports directly to the Network Manager, contributing to a continuous improvement culture across the entire NetOps team. This position demands deep technical expertise, strong decision-making under pressure, and the ability to guide and develop a team of Senior Network Analysts.\nWhat You'll Be Doing\nServer Provisioning & Delivery\nProvision and deliver servers to customers within the delivery timeframes agreed at the point of sale;\n\nExecute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup;\n\nRun pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard;\n\nCoordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps;\n\nPrioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead.\n\nDelivery Timeframe Awareness & Escalation\nTrack the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window;\n\nImmediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips;\n\nEscalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.\n\nProcess Adherence & Continuous Improvement\nFollow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries;\n\nSuggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times;\n\nParticipate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.\n\nDocumentation & Records\nKeep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered;\n\nDocument non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks;\n\nMaintain accurate asset and configuration information for every server delivered.\n\nWhat We're Looking For\n\nEnglish communication skills (B2 level or higher), both written and spoken;\n\nBachelor's degree in Technology, Engineering, or a related field (or equivalent professional experience);\n\nProven experience leading or mentoring technical teams in a network operations environment;\n\nDeep understanding of networking fundamentals and protocols, including:\n\nLayer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree\n\nIP networking: ARP, Subnetting, ACLs, DHCP\n\nRouting: BGP, OSPF\n\nTransport & management: TCP, UDP, SNMP, NTP, SSH\n\nTroubleshooting tools: Ping, Traceroute\n\nStrong incident command skills, with demonstrated ability to lead cross-functional response during critical events;\n\nExcellent prioritization and decision-making skills, able to act calmly and effectively under pressure;\n\nClear and effective communication with both technical and non-technical audiences;\n\nCisco CCNA certification (required); CCNP or higher strongly preferred.\n\nNice to Have\nExperience with Juniper, Fortinet, Huawei, or multi-vendor environments;\n\nPrevious experience in ISP, data center, or large-scale infrastructure environments;\n\nFamiliarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);\n\nExperience interacting directly with carriers and transit providers;\n\nPrior experience in a shift lead or team lead role within a 24x7 NOC environment.\n\nWhat We Offer\nFlexible working environment - a remote-first culture with coworking options available\nGenerous leave plans - including, parental leave, birthday leave, and a purchased annual leave program\nHealth and wellness support - through a wellness allowance and employee wellbeing initiatives\nComprehensive learning support - generous study and training allowance plus paid study leave\nCreative, modern workspaces - designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes\nMotivated, inclusive team - work alongside industry experts and fresh talent\nRecognition programs - celebrate achievements with our Legend and Kudos award","description_format":"text","description_chars":5944,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-09-08T08:11:52Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.744,"p_room":0.45,"age_days":57,"expected_fill_days":35,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/megaport-network-operations-tech-lead","json_url":"https://alion.io/job/megaport-network-operations-tech-lead.json","meta":{"generated_at":"2026-11-04T14:27:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7367},"rest":"https://alion.io/mcp/rest/get_company?id=7367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmegaport-network-operations-tech-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmegaport-network-operations-tech-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmegaport-network-operations-tech-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/megaport-network-operations-tech-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmegaport-network-operations-tech-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":538659}},{"tool":"search_jobs","arguments":{"company":"megaport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":538659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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