{"id":130014,"url":"https://alion.io/job/megaport-noc-engineer-2","title":"NOC Engineer","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":648},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-08-26T19:16:49Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-25T00:12:21Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":58},"description":"Your Role\nThis is an exciting, high-growth opportunity for a NOC Engineer to solve real-world networking challenges while collaborating with global teams. Reporting to the Network Operations Centre Manager, this role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.\nAs a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll assist in resolving escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.\nWhat You’ll Be Doing\nTechnical Expertise & Problem Resolution\nDiagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.\nPerform remote troubleshooting sessions to resolve network issues efficiently.\nPlan, process, manage and implement network changes prescribed by Megaport Engineering and third-party suppliers.\nProvide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.\nIdentify recurring issues and contribute to root cause analysis and long-term preventive solutions.\nEscalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.\nCustomer Support & Service Excellence\nProvide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.\nCollaborate with Technical Support Engineers and key business units to ensure high-level customer service, including the provision of accurate and detailed information.\nProactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.\nCollaboration & Cross-Functional Work\nCollaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.\nCollaborate with vendors, suppliers, and internal teams to resolve complex network issues.\nContribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.\nEnsure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.\nLeadership, Mentorship & Knowledge Sharing\nContribute to internal knowledge management by maintaining and improving documentation.\nSupport continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.\nWhat We Are Looking For\nTechnical Expertise\nBachelor’s Degree in IT, Networking, or a related field.\n5+ years of experience in network support or infrastructure (ISP, cloud or data centre environments)\nCCNA or JNCIA certification (or equivalent) required.\nStrong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.\nDeep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.\nHands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).\nProficiency with relevant software tools and systems used in technical support and network operations.\nCustomer Support & Problem-Solving\nExceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication.\nStrong customer service orientation with a focus on understanding customer needs and delivering effective solutions.\nProven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability.\nCommunication & Collaboration\nExcellent written and verbal communication skills in English.\nAbility to collaborate effectively with global teams while also working independently when required.\nTeam-oriented mindset with a focus on cooperation, mutual support, and shared success.\nStrong interpersonal skills to build positive relationships with customers and colleagues across regions.\nPersonal Attributes\nDetail-oriented, organised, and committed to delivering high-quality results.\nSelf-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment.\nEager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation.\nYou will be happy at Megaport if you:\nWant to be part of a company that’s transforming the global network services landscape and driving innovation in connectivity, speed, and infrastructure.\nTake pride in making a tangible impact-ensuring seamless installations, rapid issue resolution, and optimised support operations that keep customers connected.\nThrive on solving complex technical problems, using advanced troubleshooting skills and clear communication to deliver swift, effective solutions.\nEnjoy variety in your work-from hands-on technical problem-solving and mentoring team members to contributing to projects, documentation, and process improvement.\nAre excited to dive deep into advanced networking systems, monitor performance, and maintain uninterrupted service delivery in a dynamic tech environment.\nValue working closely with diverse global teams, fostering collaboration and clear communication across regions and time zones.\nEmbrace a flexible work schedule across multiple shifts and find satisfaction in ensuring continuous, reliable customer support around the clock.\nWorking Conditions, Location and Hours\nOffice-based role: Sector 26, Gurgaon Delhi, Gurugram, Haryana \n Schedule: 8.5 hours per shift\nYou will be scheduled to work on weekends, public holiday and night shifts in a rotating cycle\nWorking visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network\n90-day notice period for resignation after the trial period\nWorking exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies.\nWhat We Offer\n*Subject to the internal policies of Megaport, which may be updated from time to time*:\nFamily health insurance according to complany policy\nA motivated team combining industry experts and emerging talent.\nRecognition programs - including Legend and Kudos Awards.","description_format":"text","description_chars":7133,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-08-26T19:16:49Z"},{"event":"close","at":"2026-10-01T19:28:35Z"},{"event":"reopen","at":"2026-10-15T23:47:34Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.786,"p_room":0.45,"age_days":58,"expected_fill_days":35,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/megaport-noc-engineer-2","json_url":"https://alion.io/job/megaport-noc-engineer-2.json","meta":{"generated_at":"2026-10-25T01:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7367},"rest":"https://alion.io/mcp/rest/get_company?id=7367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmegaport-noc-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmegaport-noc-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmegaport-noc-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/megaport-noc-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmegaport-noc-engineer-2"}]}