{"id":110172,"url":"https://alion.io/job/megaport-operations-support-system-engineer-2","title":"Systems Integration Engineer (OSS/BSS)","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Power BI","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-08-14T04:42:36Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-17T11:18:26Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Your Role\nMegaport is looking for an experienced, hands-on engineer in OSS and operations automation. This is a new role within Megaport’s operations department. The purpose of the role is to continue managing our monitoring and customer support systems, implement synergies with existing tools, and develop automation for day-to-day work. Your customers are the front-line support team, CS / TSE / NOC, Network Operations Engineering and Production Development Engineering teams.\nTo be successful in this role, you will need to be experienced in relevant technologies, have excellent interpersonal skills, be able to project-manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.\nWe are looking for someone excited to lead the development of this capability. There is an abundance of high-value opportunities in this space for Megaport. Proven experience in designing, implementing and maintaining OSS tools is a must. The ideal candidate would have a genuine interest in analysing measurable operations work activity, exploring opportunities to develop systemic automations and managing the design and implementation of the identified opportunities.\nWhat You’ll Be Doing\n1. OSS, Observability & Network Assurance\nDeploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance.\nConfigure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection.\nProvide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network incidents.\n2. Software Engineering, Automation & DevOps\nBuild custom automations, scripts, and front-end user interfaces (Python, JavaScript, HTML, REST APIs, Message Bus) to streamline tools and eliminate manual operational bottlenecks.\nMaintain solution delivery end-to-end-from solution design and API integrations to QA testing and release management.\nSupport deployment pipelines using GitHub-based CI/CD and cloud infrastructure on AWS.\n3. Business Systems & Ecosystem Integration (Salesforce & Atlassian)\nMaintain operational integrations within Salesforce Service Cloud and ticketing workflows to keep front-line support running smoothly.\nAdminister Jira spaces, custom workflows, and native automations to streamline cross-team handoffs between NOC, CS, and Engineering teams.\nBuild targeted operational dashboards (Power BI, Salesforce, Jira) to track SLAs and performance metrics.\n4. Stakeholder Engagement & Process Improvement\nPartner with NOC, CS, and Engineering leads to translate operational pain points into clear technical requirements, user stories, and workflows.\nAuthor and update technical documentation, architecture diagrams, and operational playbooks in Confluence.\nParticipate in scheduled on-call rotations to ensure high platform availability.\nDeploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance.\nConfigure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection.\nProvide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network\nWhat We Are Looking For\nThis is a broad, high-impact role with wide visibility across our operations ecosystem. We know no candidate will check every single box on this list! If you have strong hands-on experience in OSS/Fault Management, Python/DevOps, and Telecom systems, but are keen to expand your skills into our Salesforce and Atlassian environments, we want to hear from you.\n5+ years of experience in Telecom, NaaS, or ISP environments working with OSS/BSS and Fault Management systems.\nProven hands-on experience with open-source observability tools (Prometheus, Grafana, OpenNMS, Alerta, or similar).\nStrong programming and scripting skills in Python, Shell, and front-end web basics (HTML, JavaScript), alongside solid Linux sysadmin and DevOps/CI/CD pipeline experience.\nStrong cross-team collaboration skills with a track record of driving operational improvements under pressure.\nFamiliarity with Salesforce Service Cloud or declarative/programmatic automations.\nExperience configuring Jira spaces, custom workflows, or Atlassian automations.\nAWS cloud infrastructure and REST API / Webhook integration experience.\nWorking Conditions, Location and Hours\nFull-time office-based role, at our Gurugram office\nThe working day is 8 hours, and the working week is 40 hours.\n24/7 on-call availability for emergencies\nYou will get 2 days weekly off (on-call availability for emergencies)\n90-day notice period for resignation after the probation period\nWorking exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies\nWhat We Offer\nSubject to the internal policies of Megaport, which may be updated from time to time:\n18 days per year's privilege/earned leave\nFamily health insurance according to company policy \nA motivated team combining industry experts and emerging talent.\nRecognition programs - including Legend and Kudos Awards.\nHealth & wellness programs and mental well-being support.","description_format":"text","description_chars":5189,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-08-14T04:42:36Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.738,"p_room":0.36,"age_days":64,"expected_fill_days":35,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/megaport-operations-support-system-engineer-2","json_url":"https://alion.io/job/megaport-operations-support-system-engineer-2.json","meta":{"generated_at":"2026-10-17T13:12:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7367},"rest":"https://alion.io/mcp/rest/get_company?id=7367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmegaport-operations-support-system-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmegaport-operations-support-system-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmegaport-operations-support-system-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/megaport-operations-support-system-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmegaport-operations-support-system-engineer-2"}]}