{"id":110176,"url":"https://alion.io/job/megaport-senior-operations-analyst","title":"Senior Operations Analyst","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":84000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-13T14:49:11Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-30T05:21:54Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"About Latitude.sh\nLaunched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.\nWhy Latitude.sh + Megaport?\nAt Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.\nTogether with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do. We’re proud to be an inclusive company and welcome talent from all backgrounds. If our values resonate with you, we’d love to meet you.\nThe Role\nThe Operations team at Latitude.sh is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients.\nWe are seeking a Senior Operations Analyst to join our team. This role requires hands-on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments.\nWhat You'll Be Doing\nLead the execution and coordination of operational tasks involving infrastructure services - including servers, storage, networking equipment, and platform software;\nPerform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance;\nManage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures;\nInstall, configure, and troubleshoot Linux and Windows operating systems;\nConduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;\nConfigure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC;\nSupport and improve internal operational documentation, workflows, and escalation procedures;\nMentor junior team members and contribute to continuous improvement initiatives.\nWhat We're Looking For\nAdvanced English communication skills (B2 or higher);\nProven experience with server hardware, including diagnostics, replacements, and upgrades;\nStrong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;\nProficiency with monitoring platforms, ticketing systems, and incident handling workflows;\nSolid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning;\nWorking knowledge of Windows Server environments;\nFamiliarity with RAID technologies, disk provisioning, and troubleshooting storage systems;\nBachelor’s degree in Computer Science, Information Systems, or similar working experience;\nPrior experience in a senior role within a data center operations or infrastructure support team is a strong plus.\nWhat We Offer\nCompetitive Compensation;\nAnnual Bonus based on company and team performance;\nMeal voucher (Caju):\nWellhub;\nTransportation or fuel voucher (without discounts);\nHealth Plan (Sulamérica);\nDental Plan (Amil);\nSubsidies for education, certification and English courses;\nHybrid: 1x home office / 4x at Vila Mariana - 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