{"id":110179,"url":"https://alion.io/job/megaport-technical-support-engineer","title":"Technical Support Engineer","company":{"id":7367,"name":"Megaport","domain":"megaport.com","url":"https://alion.io/company/megaport","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T01:12:18Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-01T02:22:44Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"Your Role\nJoin Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.\nYou’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.\nYou’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.\nWhat You’ll Be Doing\nProvide Technical Support and General Enquiry Customer Service via phone, email, and live chat.\n\nMeet or exceed support targets (KPIs and SLAs).\n\nAdhere to operating procedures and policies\n\nAccurately document all support activities using internal systems.\n\nTroubleshoot network, portal, and account-related issues using provided tools.\n\nFocus on resolving issues at first contact and keep customers informed.\n\nSpot opportunities to help customers improve their services.\n\nCollaborate with vendors, suppliers, and internal teams to resolve cases.\n\nClearly communicate and escalate unresolved technical issues.\n\nSupport inbound sales and general inquiries.\n\nThink creatively to deliver the best outcome for each customer.\n\nWhat We Are Looking For\nProven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).\n\nStudied or completed a degree in IT, Networking, or a related field.\n\nFluent in English, both written and verbal.\n\nStrong customer service skills.\n\nAble to work independently and collaborate with global teams.\n\nDetail-oriented, organised, and focused on delivering high-quality results.\n\nEager to learn and grow in a fast-paced tech environment.\n\nNetworking certifications (CCNA, CCNP, CWNA, etc.) are a plus.\n\nWorking Hours\nWorking time between 7:00 and 19:00 at the office according to the predefined shift plan.\n\nYou will be scheduled to work on weekend and public holiday shifts in a rotating cycle.\n\nWhat We Offer\nAnnual 5% performance-based incentive bonus in addition to base salary.\n\nFlexible working environment - 3 days per week in our local office.\n\nStatutory offering and competitive package included.\n\nBirthday Leave - take a paid day off to celebrate\n\nGenerous training allowance + 5 days paid study leave annually\n\nA motivated team combining industry experts and emerging talent\n\nRecognition programs - including Legend and Kudos Awards\n\nHealth & wellness programs and mental well-being support\n\nClear opportunities for career progression","description_format":"text","description_chars":2826,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Wellness"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-08-11T01:12:18Z"},{"event":"close","at":"2026-08-31T16:05:36Z"},{"event":"reopen","at":"2026-09-08T23:42:11Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.564,"p_room":0.55,"age_days":51,"expected_fill_days":35,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/megaport-technical-support-engineer","json_url":"https://alion.io/job/megaport-technical-support-engineer.json","meta":{"generated_at":"2026-10-01T10:27:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1585,"day_limit":5000,"remaining_today":3415,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}