{"id":3411685,"url":"https://alion.io/job/meituan-user-operations-expert","title":"User Operations Expert","company":{"id":238,"name":"Meituan","domain":"meituan.com","url":"https://alion.io/company/meituan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":464,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:24:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T20:02:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"岗位职责 / Responsibilities\nOwn the strategy and operations of in-app resources, from request intake and prioritization to testing, execution, and performance measurement.\nEstablish and maintain a clear process for in-app resource requests, prioritization criteria, and post-campaign measurement. Ensure business stakeholders are aware of and follow resource usage guidelines and business rules. Scale operational capacity to handle a growing volume of weekly requests across multiple business areas.\nLead the optimization of key in-app placements to increase their contribution to orders and user engagement. Design and execute A/B tests for new resource types and placements to improve user experience and conversion. Segment resource targeting according to Business Strategies.\nMaintain a testing roadmap focused on UX and conversion improvements.\nTrack and report resource-level KPIs (usage, order share, subsidy capture, incrementality). Provide actionable insights on performance by segment, placement, and campaign type.\nPartner with Product, Tech, and Configuration teams on resource implementation and automation. Coordinate with multiple internal business areas on request intake and execution.\n任职要求 / Requirements\nBachelor's degree or above in business, economics, engineering, or related fields\n5+ years of robust experience in user operations, Inapp Traffic Management loyalty, CRM, or product growth strategy in digital platforms\nBackground in e-commerce, food delivery, or subscription-based businesses preferred\nStrong analytical skills, with proficiency in SQL, Python, or other tools to extract insights and validate impact\nFamiliarity with user segmentation, behavioral psychology, and habit-forming product design\nExperience with Traffic Management Tools and platforms (Salesforce preferred) and communication channel management\nStrong project management and cross-functional leadership skills\nCreative, data-driven, and results-oriented mindset\nAbility to balance user delight with business impact\nExcellent communication skills to bridge technical and non-technical stakeholders\n岗位亮点 / Highlights\nWork in a rapidly expanding food delivery platform in a massive market with significant untapped potential\nDirect involvement in shaping the user experience and retention strategy of a scaling international product\nInfluence over key business metrics: order penetration, user lifetime value, channel ROI, and overall platform growth\nYou'll own the end-to-end intelligence for user communications from segmentation to attribution\nBe at the forefront of A/B testing culture: design, execute, and iterate on communication experiments at scale\nWork with cutting-edge user segmentation models \nCollaborate with Product, Marketing, Business, Customer Experience, and Courier teams\nWork in a multicultural, fast-paced environment with teams across Brazil and China\nThis role sits at the intersection of product, data, and 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