Account Growth Manager

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions-including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

As an Account Growth Manager, you will be responsible for scaling revenue through agent and partner ecosystems across priority cities and emerging markets. This role sits at the intersection of partner acquisition, activation, productivity, and retention, with direct accountability for monthly recurring revenue (MRR) and long-term contract value (TCV).

You will act as the commercial owner of partner-led growth in your assigned territories, ensuring coverage, performance, and sustainable contribution to Mekari products' national expansion strategy.

This is a revenue-carrying, execution-heavy role, not a coordination or support function.

• Maintain high levels of customer/partner engagement, including on-site meetings in scale cities (Bandung, Surabaya) and seed/niche markets (Semarang, Bali), focusing on satisfaction and loyalty.
• Work with accounts proactively to drive product adoption and act as the "voice of the market," sitting at the intersection of partner acquisition, activation, and productivity.
• Proactively spot and correct issues affecting satisfaction or retention, taking decisive action to revive, optimize, or exit underperforming partners.
• Facilitate periodic reviews with customers, determining new requirements and driving a target of 70% active participation through engaging and consultative discussions.
• Continually gather field feedback to work directly with the product team on the roadmap, ensuring coverage and performance align with Mekari Jurnal’s national expansion strategy.
• Monitor & handle product renewal and retention, including expansion to upsell products to achieve company OKRs, with direct accountability for MRR and TCV.

Requirements:

• 2+ years of relevant experience in B2B sales, partnerships, or channel management; SaaS, tech, or accounting background is strongly preferred.
• Prior experience in closing sales deals at the executive level, specifically managing revenue through indirect channels like agents, resellers, or alliances.
• You’re driven: This is a revenue-carrying, execution-heavy role; you have a strong hunter + farmer mindset and don't need to be pushed to excel.
• Eager to learn and perfect your work: You have a bias toward action and the ability to operate independently in fast-growing, ambiguous environments.
• You want to serve our customers: You build trust with external partners while holding them accountable, ensuring that when they win, the company wins.
• Prior experience in Customer Success or Partnership management with a history of increasing adoption, retention, and partner-sourced revenue.
• Process-driven, empathetic, and a great communicator who can build a repeatable partner acquisition engine, not just one-off recruitment.
• Excellent problem-solving abilities and consultative skills, comfortable owning numbers, targets, and commercial outcomes.
• Loves working with clients and thrives on market coverage; willing to travel and engage directly with local regional markets.
• Ability to work collaboratively with technical and non-technical teams, specifically Sales leadership, Product, and Ops.
• Outstanding communication and presentation skills; ability to negotiate and present to C-level executives.
• Diplomacy, tact, and poise under pressure when managing deal support, escalations, and regional market outlooks.
• Strong team player but still a self-starter who is highly structured, disciplined, and data-driven.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly to ensure consistent revenue contribution.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!