{"id":2573640,"url":"https://alion.io/job/melanie-lyne-assistant-manager-customer-experience-lead","title":"Assistant Manager -Customer Experience Lead","company":{"id":3813575,"name":"Melanie Lyne","domain":"melanielyne.com","url":"https://alion.io/company/melanielyne-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T06:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T18:15:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Assistant Manager-Customer Experience Lead\n\nReports to: Store Manager Department: Operations\n\nRole Summary\n\nAs a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.\n\nCritical Functions\nCustomer Service\nObserves and coaches team members’ behaviours to maintain high standards of customer service and product knowledge. \nActs as a role model by providing exemplary customer service using Laura Canada’s customer service standards.\nEffectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same. \nDemonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.\nActs as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.\nFosters a vibrant, fun, energetic and enjoyable store environment.\nFloor Leadership\nDemonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.\nContinually monitors traffic trends and reacts in a timely manner.\nIdentifies team members’ issues and communicates them to the Store Manager.\n 3. Business Management\nAssists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.\nAssists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued. \nAssists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency. \nAssists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.\nActs as a back-up to the Store Manager. \nProvides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.\n\n 4. Store Performance\n Contributes to achieve all key financial objectives established by Laura Canada:\nSales \nClosing ratio\nHours\nShrink\nDollars per transaction \nUnits per transaction\nAdditional Responsibilities\nCompletes all assigned administrative functions with accuracy and in a timely manner.\nFollows all P.O.S. procedures as per Company direction.\nIs required to secure and protect any confidential customer and team members’ information.\nAdheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)\n\nRequirements\nContagious passion for fashion and customer service\nA minimum of 1 year of experience as Sales Associate preferred\nProven leadership and passion for coaching and developing others\nAbility to create a positive work environment where team members are motivated to learn and grow.\nExcellent communication and interpersonal skills\nDemonstrates initiative on an on-going basis.\nEmbraces Company initiatives and acts as a change agent to ensure directives are met.\nOpen to feedback and implements change in a timely manner.\n\nWorking Conditions and Environment\nFull-time or regular part-time status (minimum of 24 hours per week), based on business needs.\nAvailable to work days, nights and weekends\nExtended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)\nParticipates in inventory twice per year, all training sessions and staff meetings.\nWorks in a standing/walking position.\nLifts approximately 20-30 lbs of product/boxes, when required.\nUses ladders as required.","description_format":"text","description_chars":4287,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-14T23:30:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":32,"reasons":["conf:3","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/melanie-lyne-assistant-manager-customer-experience-lead","json_url":"https://alion.io/job/melanie-lyne-assistant-manager-customer-experience-lead.json","meta":{"generated_at":"2026-10-19T21:57:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":959,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3813575},"rest":"https://alion.io/mcp/rest/get_company?id=3813575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmelanie-lyne-assistant-manager-customer-experience-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmelanie-lyne-assistant-manager-customer-experience-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmelanie-lyne-assistant-manager-customer-experience-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/melanie-lyne-assistant-manager-customer-experience-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmelanie-lyne-assistant-manager-customer-experience-lead"}]}