{"id":2482258,"url":"https://alion.io/job/melco-resorts-assistant-manager-housekeeping","title":"Assistant Manager, Housekeeping","company":{"id":2462159,"name":"Melco Resorts & Entertainment","domain":"melco-resorts.com","url":"https://alion.io/company/melco-resorts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-13T04:30:11Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"REQ15098 Assistant Manager, Housekeeping (Open)POSITION SUMMARY:\nThe Assistant Manager, Housekeeping is responsible for the efficient operation of all guest room floors, corridors, service areas, and related housekeeping functions. The role ensures that guest rooms and floor areas are maintained to the highest standards of cleanliness, presentation, safety, and luxury service in accordance with company policies, operating standards, and brand expectations. The Assistant Manager leads, coaches, and develops the housekeeping floor team while driving operational excellence, productivity, and guest satisfaction.\nPRIMARY RESPONSIBILITIES:\nOperational Management\nOversees the day-to-day operation of housekeeping floor activities to ensure guest rooms, corridors, pantries, and service areas meet established standards.\nEnsures all allocated cleaning schedules, room assignments, and inspections are completed efficiently and accurately.\nMonitors occupancy levels and adjusts staffing resources accordingly to support operational demands.\nConducts regular inspections of guest rooms, suites, corridors, service areas, and VIP accommodations to ensure quality standards are consistently achieved.\nCoordinates with Front Office, Guest Services, Engineering, Security, Laundry, and other departments to optimize room readiness and guest satisfaction.\nEnsures all guest rooms are available for sale in a timely manner while maintaining quality standards.\nSupervises room turnover and special projects including deep cleaning programs and preventive\nmaintenance initiatives.\nQuality Assurance\nImplements and monitors quality assurance programs to ensure consistent housekeeping standards throughout the property.\nEnsures all housekeeping standards, procedures, and checklists are followed and regularly reviewed for effectiveness.\nInvestigates guest complaints related to housekeeping and takes immediate corrective action.\nConducts routine audits and room inspections to identify improvement opportunities and maintain five-star standards.\nSupports continuous improvement initiatives and service excellence programs\nLeadership and Team Development\nLeads, motivates, and mentors Housekeeping Supervisors and Room Attendants.\nAssists in recruitment, onboarding, training, and performance management of housekeeping employees.\nConducts coaching sessions, performance reviews, and development discussions with team members.\nEnsures adequate staffing levels and efficient deployment of manpower across all assigned floors.\nPromotes teamwork, engagement, accountability, and a positive working environment.\nIdentifies succession planning opportunities and develops high-potential team members.\n\nHealth, Safety & Compliance\nEnsures compliance with all company policies, housekeeping procedures, and health and safety regulations.\nPromotes a safe working environment and actively participates in safety meetings and initiatives.\nEnsures housekeeping equipment, machinery, and operating supplies are maintained in safe and operational condition.\nConducts workplace inspections and addresses potential hazards promptly.\nEnsures proper use, storage, and handling of cleaning chemicals in accordance with safety guidelines.\n\nGuest Service Excellence\nMaintains a strong visible presence in guest areas and acts promptly on guest requests and service recovery opportunities.\nEnsures all housekeeping team members deliver professional, personalized, and courteous service.\nSupports VIP arrivals, special requests, and high-profile guest experiences.\nActs as a role model and ambassador of the hotel's service culture and values.\n\nKEY PERFORMANCE INDICATORS:\nGuest room cleanliness audit scores\nGuest satisfaction and service quality scores\nRoom readiness and turnaround efficiency\nEmployee engagement and retention rates\nTraining completion and development metrics\nProductivity and labor cost management\nHealth and safety compliance performance\nHousekeeping quality assurance results\nInventory and cost control effectiveness\nAchievement of departmental and company objectives\nQUALIFICATIONS:\nExperience\n 4-5 years working experience in a related field\nEducation\nHigh school diploma or equivalent professional training\nSkills / Competencies\nFluent in both written and spoken English\nExcellent interpersonal/ presentation skills are preferred\nPERSONAL COMPETENCIES:\nAchieves agreed objectives and accepts accountability for results\nDisplays a high commitment to delivering results\nLeads others to achieve business objectives\nCommunicates effectively\nDisplays the highest level of integrity\nAbility to maintain discretion\nSelf-motivated\nApproachable","description_format":"text","description_chars":4629,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T23:08:39Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely 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