{"id":756783,"url":"https://alion.io/job/melita-technical-contact-centre-agent","title":"Technical Contact Centre Agent","company":{"id":57005,"name":"Melita","domain":"melita.com","url":"https://alion.io/company/melita","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T14:20:28Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-09-25T00:18:51Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad!\nWe're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.\nKey Responsibilities:\nBe the frontline tech hero: Resolve technical inquiries and sharing your tech wisdom;\n\nSimplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;\n\nProcess with precision: Master the art of handling customer concerns with ease;\n\nDocument like a pro: Keep detailed records of your tech support adventures;\n\nHit your marks: Achieve and exceed tech-tastic performance metrics;\n\nStay sharp: Keep up with the latest telecommunications trends.\n\nRequirements\nA passion for all things tech;\n\nExceptional communication skills;\n\nAbility to translate tech jargon into plain Maltese and English;\n\nComfortable with basic computer skills and navigating software tools;\n\nA knack for teamwork and the ability to work independently;\n\nA desire to embrace a fast-paced tech-savvy environment;\n\nPrevious customer service experience is a plus, but enthusiasm is essential.\n\nWhat we promise:\nCompetitive salary with additional bonuses based on departmental objectives;\n\nHybrid work model to suit your lifestyle;\n\nLearning & Development programs to ensure continual growth;\n\nGrowth opportunities and advance further in our one-of-a-kind, fun-fuelled company;\n\nA vibrant and energetic fun-fuelled work environment.","description_format":"text","description_chars":1782,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Maltese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-11T17:29:24Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["conf:1","win:late"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/melita-technical-contact-centre-agent","json_url":"https://alion.io/job/melita-technical-contact-centre-agent.json","meta":{"generated_at":"2026-09-25T02:16:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2389,"day_limit":5000,"remaining_today":2611,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}